Retail Operations Manager – Gaming / Casino

Q2 HR Solutions; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Q2 HR Solutions is seeking an experienced Retail Operations Manager to oversee the setup, daily operations, and performance of physical gaming and betting outlets in Metro Manila. You will ensure locations operate efficiently, gaming systems work reliably, and operations comply with regulatory standards.

You will lead store operations across multiple outlets, manage teams, and coordinate with stakeholders to optimize revenue and system performance while adhering to PAGCOR requirements and

Qualifications

• At least 5 years of relevant experience in retail operations, store management, or technology deployment.
• Previous experience in the gaming, casino, or sports betting industry is required.
• Proven experience managing physical gaming outlets, casino operations, or betting locations.
• Strong understanding of betting systems, gaming terminals, transaction processing, and related technologies.
• Knowledge of PAGCOR regulations and compliance requirements for gaming operations.
• Demonstrated experience leading operational teams, coordinating stakeholders, and monitoring business performance.

Responsibilities

• Lead the setup and expansion of physical gaming and betting outlets, ensuring locations are operational and ready to serve customers.
• Oversee daily operations across retail locations, maintaining consistent service quality, operational efficiency, and compliance.
• Coordinate the installation, maintenance, and troubleshooting of betting terminals, gaming systems, and supporting technology.
• Manage and develop operational teams, ensuring employees are properly trained and performance expectations are met.
• Ensure gaming outlets comply with PAGCOR regulations, licensing requirements, and responsible gaming standards.
• Monitor outlet revenue, betting activity, system performance, and operational KPIs to identify opportunities for improvement.

Skills

Retail operations

Store management

Technology deployment

PAGCOR regulations

Team leadership

Tools

Excel

Power BI

Job description

We're looking for an experienced Retail Operations Manager to oversee the setup, daily operations, and performance of physical gaming and betting outlets. You'll play an important role in making sure locations operate efficiently, gaming systems work reliably, and all operations meet regulatory standards.

What You'll Do

• Lead the setup and expansion of physical gaming and betting outlets, ensuring locations are operational and ready to serve customers.
• Oversee daily operations across retail locations, maintaining consistent service quality, operational efficiency, and compliance.
• Coordinate the installation, maintenance, and troubleshooting of betting terminals, gaming systems, and supporting technology.
• Manage and develop operational teams, ensuring employees are properly trained and performance expectations are met.
• Ensure gaming outlets comply with PAGCOR regulations, licensing requirements, and responsible gaming standards.
• Monitor outlet revenue, betting activity, system performance, and operational KPIs to identify opportunities for improvement.

What You Need

• At least 5 years of relevant experience in retail operations, store management, or technology deployment.
• Previous experience in the gaming, casino, or sports betting industry is required.
• Proven experience managing physical gaming outlets, casino operations, or betting locations.
• Strong understanding of betting systems, gaming terminals, transaction processing, and related technologies.
• Knowledge of PAGCOR regulations and compliance requirements for gaming operations.
• Demonstrated experience leading operational teams, coordinating stakeholders, and monitoring business performance.

Nice to Have

• Experience managing multiple gaming outlets or regional operations.
• Experience opening new gaming locations or managing technology rollouts.
• Proficiency in Excel, Power BI, or other operational reporting tools.