Retail Operations Lead: Inventory & Store Readiness

HMS DEVELOPMENT CORPORATION; Taguig; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

HMS DEVELOPMENT CORPORATION is seeking an experienced Operations Support Manager to lead the store's operational backbone in Metro Manila. You will oversee inventory integrity, merchandise availability, transaction accuracy, store readiness, and essential administrative functions to drive sales and an elevated customer experience.

The role requires hands-on leadership of stock clerks and sales support teams, ensuring strong controls and efficient day-to-day execution across departments.

Responsibilities

• Lead physical inventories, cycle counts, spot checks, reconciliations, and variance investigations.
• Establish preventive controls and document stock movements, transfers, adjustments, damages, and returns.
• Set and enforce store-readiness standards for cleanliness, safety, facilities, selling areas, cashier counters, fixtures, and stockrooms.
• Conduct regular store inspections and manage escalations to resolve issues within timelines.
• Oversee merchandise receiving and replenishment to ensure availability and proper display.
• Coordinate with Merchandising, Warehouse, Visual, and Sales teams to resolve stock gaps.
• Ensure accuracy of price tags, promotional labels, markdowns, and product information.
• Lead timely implementation and validation of price changes and promotions.
• Monitor aged and slow-moving merchandise and develop action plans for transfers and disposition.
• Develop Stock Clerks and Sales Support Team through coaching and performance management.
• Establish service standards and productivity metrics across inventory, replenishment, cashiering, POS, and admin processes.
• Collaborate with key support departments to strengthen operational controls and store performance.

Job description

HMS DEVELOPMENT CORPORATION is seeking an experienced Operations Support Manager to lead the store's operational backbone in Metro Manila. You will oversee inventory integrity, merchandise availability, transaction accuracy, store readiness, and essential administrative functions to drive sales and an elevated customer experience.

The role requires hands-on leadership of stock clerks and sales support teams, ensuring strong controls and efficient day-to-day execution across departments.