Retail Growth Leader - Multi-Store Operations

Sunnies Inc.; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Sunnies Inc. is seeking a Store Manager to lead retail operations in Manila, overseeing 1 to 5+ stores to drive sales, profitability, and exceptional customer service. The role emphasizes inventory control, SOP compliance, and team development to meet brand standards and store targets.

The Store Manager will analyze store metrics, implement improvement plans, and report performance insights to management, ensuring efficient operation and optimal customer experiences across all locations.

Responsibilities

• Drive sales, profitability, and overall business performance across assigned stores.
• Analyze retail metrics and KPIs, identify trends, performance gaps, and opportunities for improvement.
• Develop and implement action plans that improve sales, profitability, customer experience, and operational efficiency.
• Monitor store productivity, conversion, average transaction value, and other key retail metrics.
• Establish, communicate, and achieve business and profit objectives.
• Generate business reports and present performance insights, recommendations, and action plans to management.
• Continuously evaluate store performance and identify opportunities to improve business results.
• Ensure consistent execution of company SOPs, operational procedures, policies, and brand standards across all assigned stores.
• Maintain the highest standards of customer service and ensure customer experience expectations are consistently met.
• Audit store processes and team execution to ensure compliance with company standards and operational requirements.
• Oversee customer transactions and ensure proper use of the POS system.
• Manage inventory levels, stock requests, and deliveries to ensure product availability and operational efficiency.
• Ensure inventory accuracy, stock accountability, and minimal to zero inventory loss.
• Maintain store appearance, visual merchandising standards, planogram execution, and stockroom organization.
• Resolve customer and employee concerns professionally and in a timely manner.
• Continuously review operational processes and implement improvements that enhance efficiency, consistency, and execution quality.
• Ensure that all store facilities, equipment, and operational requirements are properly maintained.

Job description

Sunnies Inc. is seeking a Store Manager to lead retail operations in Manila, overseeing 1 to 5+ stores to drive sales, profitability, and exceptional customer service. The role emphasizes inventory control, SOP compliance, and team development to meet brand standards and store targets.

The Store Manager will analyze store metrics, implement improvement plans, and report performance insights to management, ensuring efficient operation and optimal customer experiences across all locations.