Retail Data & Policy Specialist (Entry-Level)

TORCH Solutions; Davao City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Torch Solutions in the Philippines is expanding its on-site team to support Fortune 500 retail clients. The role focuses on non-voice customer data management, refunds, and policy enforcement.

You will handle email and ticket-based inquiries, verify account details, and ensure accuracy in fulfillment data while adhering to retail policies. HS/SHS graduates with customer engagement exposure are welcome to apply for this entry-level position.

Qualifications

• HS/SHS graduates with customer engagement exposure are welcome to apply.
• Entry-level position
• Accuracy in fulfillment data and adherence to policies is essential.

Responsibilities

• Handle non-voice customer data management, refunds, and policy enforcement.
• Respond to email and ticket-based inquiries.
• Verify account details to ensure accuracy.

Skills

Email support

Ticketing systems

Data entry accuracy

Customer engagement

Education

High School diploma (HS/SHS)

Tools

CRM software

Ticketing systems

Job description

Torch Solutions in the Philippines is expanding its on-site team to support Fortune 500 retail clients. The role focuses on non-voice customer data management, refunds, and policy enforcement.

You will handle email and ticket-based inquiries, verify account details, and ensure accuracy in fulfillment data while adhering to retail policies. HS/SHS graduates with customer engagement exposure are welcome to apply for this entry-level position.