Retail Account Support - Non-Voice Back-End Ops

TORCH Solutions

Davao City

On-site

PHP 279,000 - 391,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

TORCH Solutions is expanding its on-site Philippines team to support Fortune 500 retail clients with non-voice customer data management, refunds, and policy enforcement. You will handle email and ticket-based inquiries, verify and update account details, and ensure accurate fulfillment data.

Ideal candidates have HS/SHS with 6+ months in customer engagement, familiarity with retail policies, and solid data-entry skills.

Qualifications

Minimum HS/SHS graduate with 6 months+ customer engagement experience.
Knowledge of retail policies (returns, exchanges, loyalty programs) is a plus.
Data entry accuracy and attention to detail.
Proficient in written English.
Basic understanding of inventory or fulfillment workflows.
Experience in retail BPO or non-voice customer service preferred.
Knowledge of PCI compliance or data privacy basics is a plus.

Responsibilities

Handle non-voice customer inquiries via email, tickets, and backend systems.
Verify and update customer account data including shipping and payment details.
Coordinate with warehouse/logistics/finance to resolve fulfillment discrepancies.
Apply policy guidelines to refunds, exchanges, and returns without direct contact.
Document steps in tickets with audit-ready notes for compliance.
Escalate complex cases using standard procedures and risk flags.