Retail Account Support Specialist – Non-Voice, 24/7 Ops

TORCH Solutions; Metro Manila; On-site; PHP 301,000 - 536,000; Full time

Job summary

TORCH Solutions in the Philippines is expanding its on-site team to handle non-voice, email, and ticket-based customer support for global retail clients. You will verify and reconcile account data, coordinate with warehouses and finance for order accuracy, and apply policy guidelines to refunds and returns without direct customer contact.

The role emphasizes data accuracy, English written communication, and familiarity with retail policies and fulfillment workflows.

Qualifications

• Strong attention to detail and accuracy in data handling.
• Excellent written English communication.
• Familiarity with retail policies and fulfillment workflows.

Responsibilities

• Verify and reconcile account data.
• Coordinate with warehouses and finance for order accuracy.
• Apply policy guidelines to refunds/returns without direct customer contact.

Skills

Data accuracy

English written communication

Retail policies

Job description

TORCH Solutions in the Philippines is expanding its on-site team to handle non-voice, email, and ticket-based customer support for global retail clients. You will verify and reconcile account data, coordinate with warehouses and finance for order accuracy, and apply policy guidelines to refunds and returns without direct customer contact.

The role emphasizes data accuracy, English written communication, and familiarity with retail policies and fulfillment workflows.