Retail Data And Policy Specialist Non-Voice

TORCH Solutions; Davao City; On-site; PHP 167,000 - 312,000; Full time

Job summary

Torch Solutions in the Philippines is expanding its on-site team to support Fortune 500 retail clients. The role focuses on non-voice customer data management, refunds, and policy enforcement. You will handle email and ticket-based inquiries and verify account details.

Join a hands-on environment where accuracy in fulfillment data and adherence to retail policies are essential. HS/SHS graduates with customer engagement exposure are welcome to apply for this entry-level position.

Qualifications

• HS/SHS with 6+ months in customer engagement.
• Familiarity with retail policies.

Responsibilities

• Handle email and ticket-based inquiries.
• Verify and update account details.
• Ensure accurate fulfillment data and policy enforcement.

Skills

Customer service

Email handling

Ticketing systems

Education

HS/SHS

Job description

Job Description:

TORCH Solutions in the Philippines is expanding its on-site team to support Fortune 500 retail clients. The role focuses on non-voice customer data management, refunds, and policy enforcement. You will handle email and ticket-based inquiries, verify and update account details, and ensure accurate fulfillment data.

Requirements:

Ideal candidates have HS/SHS with 6+ months in customer engagement and familiarity with retail policies.