Retail Backend Support Specialist - Non-Voice, 24/7 Operations

TORCH Solutions; Metro Manila; Presencial; PHP 167.000 - 257.000; Jornada completa

Descripción de la vacante

TORCH Solutions is expanding its on-site team in the Philippines to provide non-voice, back-end support for Fortune 500 retail brands. You will handle email and ticket-based inquiries, update customer data in backend systems, and ensure policy-compliant resolutions without direct customer contact.

The ideal candidate has a HS/SHS diploma with at least 6 months of customer engagement experience, understands retail policies, and can maintain precise data entry in backend systems.

Formación

• HS/SHS diploma required.
• Minimum 6 months of customer engagement experience.
• Understanding of retail policies.
• Accurate data entry in backend systems.

Responsabilidades

• Handle email and ticket-based inquiries.
• Update customer data in backend systems.
• Ensure policy-compliant resolutions without direct customer contact.

Conocimientos

Customer engagement

Data entry

Attention to detail

Educación

HS/SHS diploma

Descripción del empleo

TORCH Solutions is expanding its on-site team in the Philippines to provide non-voice, back-end support for Fortune 500 retail brands. This role focuses on handling email and ticket-based inquiries, updating customer data, and ensuring policy-compliant resolution without direct customer contact.

The ideal candidate has a HS/SHS diploma with at least 6 months of customer engagement experience, understands retail policies, and can maintain precise data entry in backend systems.