Retail Customer Service Specialist – Travel & GDS

Gratitude Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service-focused company located in Cebu City is seeking an individual to deliver exceptional service in a retail environment. The role requires at least 1-3 years of experience and a bachelor's degree in a relevant field. Candidates should possess strong communication skills and a customer-oriented mindset, along with the ability to efficiently manage transactions and resolve issues. This is a full-time, on-site position with flexible hours to accommodate various schedules.

Qualifications

• 1-3 years of experience in customer service or retail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Availability to work flexible hours, including weekends and holidays.

Responsibilities

• Provide exceptional customer service to customers in a retail environment.
• Assist customers with inquiries regarding products and services.
• Process transactions efficiently and accurately using the point-of-sale system.
• Resolve customer complaints and issues in a professional manner.
• Maintain product knowledge to effectively advise customers on travel and airline options.

Skills

Strong communication skills

Experience with GDS

Customer-focused mindset

Problem-solving skills

Education

Bachelor’s degree in a relevant field

Job description

A customer service-focused company located in Cebu City is seeking an individual to deliver exceptional service in a retail environment. The role requires at least 1-3 years of experience and a bachelor's degree in a relevant field. Candidates should possess strong communication skills and a customer-oriented mindset, along with the ability to efficiently manage transactions and resolve issues. This is a full-time, on-site position with flexible hours to accommodate various schedules.