Retail Customer Service Representative

AS White Global; Taguig; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Flexible work setup

Hybrid work arrangement

Career development opportunities

Job summary

AS White Global in Manila seeks a Customer Care Officer to deliver outstanding service across online, retail, corporate, and wholesale channels.

You will support orders, inquiries, loyalty programs, and after-sales activities, working with Shopify, Zendesk, and Powerfront to ensure smooth fulfillment and high customer satisfaction. This role offers growth within a dynamic Australian retail group.

Qualifications

• Bachelor's degree in Business Administration or related discipline.
• At least 3 years' experience in customer service, escalations, or sales support within retail, fashion, or apparel.
• Familiar with e-commerce platforms and loyalty programs; Shopify experience is preferred.
• Proficient in customer service platforms (Zendesk/Powerfront) and MS Office.

Responsibilities

• Provide customer support across online, retail, corporate, and wholesale channels.
• Manage enquiries, orders, loyalty queries, returns, and complaints.
• Coordinate stock, bookings, invoicing, and client care for corporate/wholesale accounts.
• Collaborate with internal teams to ensure smooth order fulfillment and after-sales support.
• Identify upsell, cross-sell, and loyalty promotion opportunities.

Skills

Customer service

Communication

Sales support

Time management

Education

Bachelor's degree in Business Administration

Tools

Shopify

Zendesk

Powerfront

Microsoft Office

Job description

Be part of a well-established Australian retail business recognized for delivering exceptional in-store and online customer experiences. With a broad presence across Australia and New Zealand and continued digital growth, the company offers a dynamic retail environment, practical experience, and clear opportunities for career development within a trusted brand.

The Opportunity

As they continue to grow, they are looking for a Customer Care Officer to join their Manila team. In this role, you’ll be at the heart of delivering outstanding customer experiences across online, retail, corporate, and wholesale channels. This is your chance to make a real impact, supporting a dynamic, fast-growing brand while developing your career in a vibrant, collaborative environment.

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

“The team is supportive, and every day brings new opportunities to grow and make an impact.” Customer Care Assistant, ASW Philippines.

What You’ll Do

• Provide customer support across online, retail, corporate, and wholesale channels by managing enquiries, orders, loyalty queries, returns, and complaints.
• Support operations through stock coordination, bookings, and customer feedback management.
• Manage corporate and wholesale accounts, including order processing, invoicing, and ongoing client care.
• Work closely with internal teams to ensure smooth order fulfillment and delivery, while assisting with quotes, fittings, documentation, and after-sales support.
• Identify opportunities for upselling, cross-selling, and loyalty promotions to drive sales growth.
• Share customer insights, participate in training, and contribute to new systems and process improvement initiatives.

Key Criteria

• Bachelor’s degree in Business Administration or a related discipline.
• At least 3 years’ experience in customer service, escalations, or sales support, preferably within retail, fashion, or apparel industry.
• Familiarity with e-commerce platforms, order management systems, and loyalty programs, ideally including Shopify.
• Proficient in customer service platforms such as Powerfront or Zendesk, with strong working knowledge of Microsoft Office Suite.
• Customer-focused professional with a proven ability to deliver outstanding service while supporting sales performance.
• Excellent verbal and written communication skills, with a confident and professional approach.
• Highly organized and detail-oriented, with strong accuracy in order processing, documentation, and reporting.
• Proactive and adaptable team player who can also work independently in a fast-paced setting.

Work setup

• Manila (BGC, Taguig): Australian hours shifting schedule (from 6am – 7pm PH local time) following full-onsite set up during probationary period and hybrid setup of 4 days onsite and 1 day work from home (Saturdays) after regularization.