Retail Customer Experience Specialist

IGO Digital High Technology Inc.; Caloocan; On-site; PHP 256,680 - 312,480; Full time

Benefits offered by this job

Competitive pay

Career growth

Team environment

Job summary

IGO Digital High Technology Inc. in Metro Manila is seeking Retail Customer Service Representatives to help shoppers with inquiries, purchases, and returns while delivering excellent service.

You will handle inquiries via phone, email, or chat, provide product/pricing information, assist with orders/returns, and keep precise transaction records. Shifts may include nights, weekends, and holidays; paid training on retail systems and processes will be provided.

Qualifications

• High School or Senior High School graduate.
• Strong English communication skills.
• Customer-focused and detail-oriented.
• Basic computer and multitasking skills.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

English communication

Customer service

Attention to detail

Basic computer skills

Multitasking

Education

High School or Senior High School graduate

Job description

IGO Digital High Technology Inc. in Metro Manila is seeking Retail Customer Service Representatives to help shoppers with inquiries, purchases, and returns while delivering excellent service.

You will handle inquiries via phone, email, or chat, provide product/pricing information, assist with orders/returns, and keep precise transaction records. Shifts may include nights, weekends, and holidays; paid training on retail systems and processes will be provided.