On-Site Order Support Specialist

IGO Digital High Technology Inc.; Manila; On-site; PHP 200,880 - 267,840; Full time

Job summary

IGO Digital High Technology Inc. in Manila is seeking a customer service representative to handle inquiries, resolve issues, and document interactions accurately. The role supports a team-oriented environment and requires on-site presence.

Responsibilities include updating records in the system, staying informed on company policies, and performing basic troubleshooting when needed. Interviews will be conducted on-site, and suited candidates with a high school education or equivalent are welcome.

Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School diploma or equivalent

College undergraduate welcome

Job description

IGO Digital High Technology Inc. in Manila is seeking a customer service representative to handle inquiries, resolve issues, and document interactions accurately. The role supports a team-oriented environment and requires on-site presence.

Responsibilities include updating records in the system, staying informed on company policies, and performing basic troubleshooting when needed. Interviews will be conducted on-site, and suited candidates with a high school education or equivalent are welcome.