Retail Customer Care & Sales Specialist

Satellite Office; Pasig; On-site; PHP 240,000 - 380,000; Full time

Job summary

Satellite Office in the Philippines is seeking a Customer Care Team Member to join a vibrant retail team. You will identify sales opportunities and support customers across tickets, email, live chat, and phone, delivering service that aligns with brand standards.

The ideal candidate is motivated, empathetic, and committed to building trusting relationships that foster brand loyalty and repeat business. Retail experience and strong communication are essential.

Responsibilities

• Identify and secure sales opportunities in a digital retail environment.
• Support our customers throughout all stages of the purchase lifecycle across a range of channels such as tickets, email, live chat, and phone calls
• To deliver above-and-beyond customer service experience that is consistent with the brand service standards
• Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.
• Provide accurate, valid, and complete information by using the right methods/tools to resolve customer inquiries whilst adhering to company policies and guidelines.
• Maintains a high customer satisfaction score through providing a best-in-class customer service experience
• Investigate and resolve customer enquiries in an efficient, timely and professional manner, adopting a customer centric approach.

Job description

Satellite Office in the Philippines is seeking a Customer Care Team Member to join a vibrant retail team. You will identify sales opportunities and support customers across tickets, email, live chat, and phone, delivering service that aligns with brand standards.

The ideal candidate is motivated, empathetic, and committed to building trusting relationships that foster brand loyalty and repeat business. Retail experience and strong communication are essential.