Multichannel CSR - Up to 25K, Megamall (Full-Time)

Concentrix Philippines; Mandaluyong; On-site; PHP 254,000 - 304,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Service Representative for our Megamall location in Mandaluyong City, Metro Manila. This full-time role handles inquiries across phone, email, chat and social media, delivering accurate and empathetic assistance to customers.

You will document interactions, process orders and updates, and meet performance targets while collaborating with teammates to uphold our high service standards. Salary up to 25,000 PHP monthly with opportunities for growth.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and social media channels
• Provide accurate, timely, and professional responses to customer questions and concerns
• Document customer interactions and maintain detailed records in our systems
• Resolve customer issues efficiently whilst maintaining a positive and empathetic approach
• Follow company protocols and quality standards to ensure consistent service delivery
• Process customer requests including orders, refunds, and account updates
• Collaborate with team members and supervisors to resolve complex issues and improve service processes
• Meet performance targets including call handling time, customer satisfaction ratings, and quality metrics

Job description

Concentrix Philippines is seeking a Customer Service Representative for our Megamall location in Mandaluyong City, Metro Manila. This full-time role handles inquiries across phone, email, chat and social media, delivering accurate and empathetic assistance to customers.

You will document interactions, process orders and updates, and meet performance targets while collaborating with teammates to uphold our high service standards. Salary up to 25,000 PHP monthly with opportunities for growth.