Customer Service Rep – Retail Support | Growth & Benefits

Concentrix Philippines; Quezon City; On-site; PHP 234,000 - 280,000; Full time

Benefits offered by this job

Performance-based incentives

Health and wellness programmes

Career advancement

Ongoing training and development

Flexible scheduling

Employee assistance programmes

Inclusive workplace culture

Team building events

Job summary

Concentrix Philippines seeks a Customer Service Representative to join the Cyberwest Retail team in Quezon City, Metro Manila. You will deliver outstanding support via inbound/outbound calls, emails, and chat, resolving inquiries with empathy and accuracy.

Document interactions, meet performance metrics, and participate in ongoing training to enhance service skills. The role offers a competitive salary of up to 23,000 PHP per month and opportunities for development in a dynamic retail

Qualifications

• High school diploma or equivalent.
• Strong communication and listening skills.
• Professional and clear communication in English.
• Experience in call centre or retail is a plus.

Responsibilities

• Handle inbound customer calls professionally and courteously.
• Process orders, returns, exchanges, and billing inquiries accurately.
• Provide product information and recommendations to customers.
• Resolve issues promptly and escalate complex matters when needed.
• Document all interactions in the system for accurate records.
• Meet key performance metrics like call quality and handle time.
• Follow company protocols and policies at all times.
• Collaborate with team members and other departments for smooth experience.
• Participate in ongoing training to enhance product knowledge and service skills.

Skills

Communication skills

Active listening

Calm under pressure

Computer skills

Time management

Customer-centric

Flex shifts

Education

High school diploma or equivalent

Job description

Concentrix Philippines seeks a Customer Service Representative to join the Cyberwest Retail team in Quezon City, Metro Manila. You will deliver outstanding support via inbound/outbound calls, emails, and chat, resolving inquiries with empathy and accuracy.

Document interactions, meet performance metrics, and participate in ongoing training to enhance service skills. The role offers a competitive salary of up to 23,000 PHP per month and opportunities for development in a dynamic retail