Retail Billing & Customer Support Supervisor

Aboitiz Power Corporation; Makati; Hybrid; PHP 558,000 - 837,000; Full time

Job summary

AboitizPower is seeking a Billing Supervisor in Makati to oversee the accurate and timely billing of electricity services across bespoke contracts. You will supervise a team of billing specialists, coordinate with multiple departments to ensure contract provisions are reflected in invoices, and contribute to transforming energy for a better world.

The role requires attention to detail, strong communication, and the ability to deliver accurate financial terms and obligations for customers under

Qualifications

• Bachelor’s Degree in Accountancy, Finance, or any 4-year business course.
• At least 2 years’ experience in billing and collection; power industry experience is an advantage.
• At least 1 year’s leadership experience.
• CPA is highly preferred but not required.

Responsibilities

• To play a critical role in maintaining customer satisfaction through effective communication and meticulous attention to detail in billing processes.

Skills

Power industry understanding

Spreadsheet proficiency

Contract provisions interpretation

Tax regulations knowledge

Analytical reading of data

Accuracy under pressure

Education

Bachelor’s degree in Accountancy/Finance/Business

CPA (highly preferred)

Tools

Spreadsheet software

Job description

Job ID: 4025

Location: Makati

Department: AP Commercial Finance

Employment Type: Regular

Work Arrangement: Hybrid

Job Level: Supervisor

Business Unit: APC

Power your future with AboitizPower.

As Billing Supervisor is responsible you for overseeing and ensuring the accurate and timely billing of electricity services across a range of bespoke contracts. This role involves supervising a team of billing specialists, collaborating closely with various departments to understand contract provisions, and ensuring that billing inputs are compliant and accurate. And contribute directly to transforming energy for a better world. You will work closely with [team] to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment.

In This Role, Your Responsibilities are:

• To play a critical role in maintaining customer satisfaction through effective communication and meticulous attention to detail in billing processes.

Contracts Understanding

• Review and Monitoring

Customer Relationships

Reports Management

To Succeed in this Role, we need someone who:

• Understanding of power industry (generation, distribution, sales)
• Mastery of the use of spreadsheet software and other computer software and their application.
• Ability to understand contract provisions and translate these into accurate financial terms and obligations of customers for billing purposes.
• Knowledge and understanding of tax regulations
• Keen analytical ability to read and interpret financial and technical data
• Ability to turn in accurate and complete work even under pressure

What You Will Need:

Education & Experience:

• Bachelor’s Degree in Accountancy, Finance, or any 4-year business course
• Professional: At least 2 years’ experience in billing and collection; experience in power industry, an advantage
• Leadership: At least 1 year’s leadership experience
• CPA, highly preferred but not required

Our Culture & Commitment to You: Powering Your Future

Powered by People: We value your unique identity and ensure you feel supported, trusted, and empowered.

Own Your Growth: Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences.

Why We Work: Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy.

Empowering Culture: Bring your full self to a workplace grounded in belonging and collaboration.

Recognition that Matters: We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission.

AboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policies apply in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.

About Us

AboitizPower is the holding company for the Aboitiz Group’s investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.