Retail Billing & Customer Support Supervisor

Aboitiz Power Corporation (Power); Makati; On-site; PHP 420,000 - 680,000; Full time

Job summary

AboitizPower Corporation in Makati seeks a Retail Billing & Customer Support Supervisor to oversee billing of electricity services and lead a team of billing specialists.

You will ensure contract provisions are translated into accurate financial terms, uphold compliance, and collaborate with multiple departments to deliver reliable billing and strong customer relationships. This role offers growth within a purpose-driven energy company.

Qualifications

• Understanding of power industry (generation, distribution, sales).
• Ability to translate contract provisions into billing terms.
• Strong analytical skills with financial data interpretation.

Responsibilities

• Oversee billing accuracy and timeliness across contracts.
• Lead a team of billing specialists and monitor performance.
• Ensure compliance with contract provisions and tax rules.
• Collaborate with departments to resolve billing issues.
• Maintain high customer satisfaction through clear communication.

Skills

Power industry knowledge

Spreadsheet proficiency

Contract terms translation

Tax regulations knowledge

Analytical data interpretation

Under pressure accuracy

Education

Bachelor’s Degree in Accountancy/Finance

CPA

Tools

Spreadsheet software

Job description

Retail Billing & Customer Support Supervisor

Location: Makati City

Job Level: Supervisor

Business Unit: APC

Power your future with AboitizPower.

As Billing Supervisor is responsible you for overseeing and ensuring the accurate and timely billing of electricity services across a range of bespoke contracts. This role involves supervising a team of billing specialists, collaborating closely with various departments to understand contract provisions, and ensuring that billing inputs are compliant and accurate. And contribute directly to transforming energy for a better world. You will work closely with [team] to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment.

In This Role, Your Responsibilities are:

• To play a critical role in maintaining customer satisfaction through effective communication and meticulous attention to detail in billing processes.


• Contracts Understanding


• Review and Monitoring


• Customer Relationships


• Reports Management

To Succeed in this Role, we need someone who:

• Understanding of power industry (generation, distribution, sales)


• Mastery of the use of spreadsheet software and other computer software and their application.


• Ability to understand contract provisions and translate these into accurate financial terms and obligations of customers for billing purposes.


• Knowledge and understanding of tax regulations


• Keen analytical ability to read and interpret financial and technical data


• Ability to turn in accurate and complete work even under pressure

What You Will Need:

Education & Experience:

• Bachelor’s Degree in Accountancy, Finance, or any 4-year business course


• Professional: At least 2 years’ experience in billing and collection; experience in power industry, an advantage
  Leadership: At least 1 year’s leadership experience


• CPA, highly preferred but not required

Our Culture & Commitment to You: Powering Your Future

At AboitizPower, we honor you not just as a professional, but as a person. Our promise is to provide a workplace where you can thrive through:

• Powered by People: We value your unique identity and ensure you feel supported, trusted, and empowered.


• Own Your Growth: Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences.


• Why We Work: Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy.


• Empowering Culture: Bring your full self to a workplace grounded in belonging and collaboration.


• Recognition that Matters: We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission.

AboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policies apply in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.

About Us

AboitizPower is the holding company for the Aboitiz Group’s investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.

Together, let’s power your future.