Restaurant Operations Manager | Service & Team Lead

Twowifebro Inc.; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

KNC Group of Companies in Manila area is seeking a Restaurant Manager for our Greenwich store to oversee daily restaurant operations, staff performance, food quality, and customer relations.

Responsibilities include hiring and training staff, scheduling, inventory control, health and safety compliance, and ensuring exceptional service during openings, shifts, and closing procedures in a fast-paced environment.

Qualifications

• 3–5 years of proven restaurant experience, preferably in supervisory roles.
• Experience with quick-service brands (e.g. Jollibee or similar) preferred.
• Strong leadership and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Solid knowledge of health, safety, and sanitation standards.
• Experience with restaurant management systems and basic financial tools.

Responsibilities

• Hire, train, and supervise restaurant staff including servers, cooks, and dishwashers.
• Assign roles and responsibilities based on staff skills and restaurant needs.
• Manage staff schedules, ensuring adequate coverage for busy times.
• Monitor and evaluate staff performance, providing feedback and training when needed.
• Foster a positive, team-oriented work environment.
• Ensure customers receive excellent service at all times.
• Handle customer complaints or issues professionally and timely.
• Monitor customer satisfaction and adjust operations to improve service.
• Ensure restaurant complies with health and safety regulations, including sanitation and food safety standards.
• Maintain inventory levels, placing orders for supplies as needed.
• Oversee food quality, presentation, and portion control.
• Ensure the restaurant maintains cleanliness and organization.
• Manage opening and closing procedures for the restaurant.

Skills

Staff leadership

Communication skills

Multitasking

Time management

Organizational skills

Health & safety knowledge

Restaurant management systems

Tools

Inventory software

Sales reporting

Scheduling software

Job description

KNC Group of Companies in Manila area is seeking a Restaurant Manager for our Greenwich store to oversee daily restaurant operations, staff performance, food quality, and customer relations.

Responsibilities include hiring and training staff, scheduling, inventory control, health and safety compliance, and ensuring exceptional service during openings, shifts, and closing procedures in a fast-paced environment.