Restaurant Onboarding Success Lead

Tarro; Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Tarro is seeking an Onboarding Success Manager to lead the onboarding of new and reactivated restaurants, translating client needs into back-end configurations across multiple products. You will manage the end-to-end onboarding workflow, coordinating with Product Implementation and other teams to ensure a smooth go-live and ongoing client success.

This role emphasizes extreme ownership, proactive communication, and deep product knowledge to maximize value for clients in a fast-paced startup

Qualifications

• 3+ years experience in a fast-paced, high-performance startup.
• 2+ extensive experience in project management or any client-facing roles.
• Will take extreme ownership of onboarding tasks.
• Will over-communicate with cross-functional team members.
• Strong English communication (verbal and written) skills.

Responsibilities

• Lead onboarding of new and reactivated restaurants.
• Translate client needs into back-end configuration across multiple products.
• Project-manage end-to-end cross-functional onboarding workflow.
• Design and implement the Greendot product configuration for the client.
• Perform final QA checks before a restaurant goes live, ensuring high quality setups.
• Oversee seasonal or ad hoc menu changes and revalidations.
• Maintain client relationship for 14 days post-live and collect feedback.
• Act as escalation point for setup or support issues with deep product knowledge.
• Collaborate with cross-functional teams to refine the implementation quality playbook.

Skills

Client communication

Project management

Startup experience

Ownership

Communication skills

Education

Bachelor’s degree

Master’s degree (plus)

Job description

Tarro is seeking an Onboarding Success Manager to lead the onboarding of new and reactivated restaurants, translating client needs into back-end configurations across multiple products. You will manage the end-to-end onboarding workflow, coordinating with Product Implementation and other teams to ensure a smooth go-live and ongoing client success.

This role emphasizes extreme ownership, proactive communication, and deep product knowledge to maximize value for clients in a fast-paced startup