Resource Planning Coordinator

Canon Australia; Philippines; On-site; PHP 446,000 - 725,000; Full time

Job summary

Canon Australia is hiring a Resource Planning Coordinator in the Philippines. The role focuses on monitoring and optimizing planning through Autonomous Scheduler, allocating tasks not auto-scheduled like unavailability periods.

Responsibilities include manpower planning, monitoring automated field planning to meet SLAs, coordinating with field engineers, and ensuring data integrity. The position emphasizes customer service skills and independent work capability.

Qualifications

• Customer Service background
• Experience assisting customers and colleagues via phone, Skype, and email
• High level of accuracy, attention to detail, and strong work ethic
• Excellent time management and prioritisation skills
• Ability to work independently

Responsibilities

• Monitors availability of manpower by planning or monitoring indirect activities and holiday planning
• Oversees automated planning for the field to meet service levels
• Collaborates with field staff to allocate resources for operations
• Handles call dispatch,Books off when needed and corrects visit reporting
• Verifies system allocations for practicality and efficiency with field engineers and managers
• Monitors work with outside suppliers and Third Party Maintenance
• Escalates problems, missed SLAs or reporting issues per procedures
• Identifies trends and informs customers on status when requested
• Performs system housekeeping and ensures proper allocation of jobs and engineers

Skills

Customer Service

Communication skills

Attention to detail

Time management

Job description

Resource Planning Coordinator

Company : Canon Australia Job Type : Full Time Philippines

Job Description - Resource Planning Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients’ key challenges. With a commitment to delivering the best service management experience possible,many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable,and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.

About the Role

This role is responsible in monitoring and optimising the created planning through Autonomous Scheduler,allocating Tasks that are not automatically scheduled like Periods of Unavailability.

Essential Duties

• Ensures availability of manpower by planning or monitoring indirect activities and holiday planning
• Monitors the automated planning for the field. Ensures that request for service is planned/scheduled in orderto meet customer service level agreements.
• Works with the field to ensure resource is allocated to accommodate field operational needs.
• Carries out call dispatch and books off when required and corrects mistakes in visit reporting, ensuring theintegrity of the data.
• Verifying system allocations to ensure practicality and efficiency, liaising Field Engineers, and Managerswhere necessary.
• Monitors work to outside suppliers and TPM (Third Party Maintenance) organizations
• Escalates problem calls, missed SLAs or reporting issues as defined in the procedures.
• Identify problem trends and escalation where required. Inform the customer, when appropriate and requested,regarding the status of the request.
• Carry out system housekeeping ensuring that all jobs and engineers are correctly allocated.

Qualifications

• Customer Service background
• Experience in supporting andassistingcustomers and colleagues via phone, Skype, and email.
• High levelof accuracy, superior attention to detail, and a strong work ethic
• Excellent time management and prioritisation skills
• Ability to workindependently.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self towork, and we will focus on making sure that together, we make a strong contribution to the broader communityin which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work. All applicants must be eligibleto work in the country they are applying to at the time of application.

Successful applicants will be notified of next steps