Resort Duty Manager: Guest Experience & Operations

Crimson Resort and Spa Boracay; Malay; On-site; PHP 480,000 - 720,000; Full time

Job summary

CRIMSON RESORT & SPA BORACAY is seeking an experienced Manager on Duty to oversee Front Office operations and guest services during the absence of the Front Office Manager. The role requires strong leadership, a background in hospitality, and the ability to respond to guest concerns, coordinate with engineering and security, and maintain safety and service standards across the resort.

Candidates should have at least 5 years in a resort, including 3 at Front Desk, and be willing to work flexible

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• At least 5 years in a resort environment, including 3 years at Front Desk.
• Minimum 1 year in a supervisory or managerial role in a resort or hotel.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent communication and guest relations abilities.
• Able to multitask and work in a fast-paced environment.
• Willing to work flexible hours, including weekends and holidays.
• Willing to work on Boracay Island.

Responsibilities

• Ensure seamless guest experience across transportation, concierge, dining, housekeeping, and engineering.
• Patrol the property to check operations, cleanliness, safety, and heart of the house facilities.
• Respond to in-house guest complaints and investigate unsatisfactory experiences.
• Make operational decisions during emergencies in coordination with Engineering and Security.
• Ensure proper closure and reporting before end of duty.

Skills

Leadership

Communication

Guest relations

Decision making

Problem solving

Multitasking

Education

Bachelor's Degree in Hospitality Management

Job description

CRIMSON RESORT & SPA BORACAY is seeking an experienced Manager on Duty to oversee Front Office operations and guest services during the absence of the Front Office Manager. The role requires strong leadership, a background in hospitality, and the ability to respond to guest concerns, coordinate with engineering and security, and maintain safety and service standards across the resort.

Candidates should have at least 5 years in a resort, including 3 at Front Desk, and be willing to work flexible