Guest-Centric Housekeeping Supervisor

Crimson Resort and Spa Boracay; Malay; On-site; PHP 335,000 - 469,000; Full time

Job summary

Crimson Resort and Spa Boracay in the Philippines seeks a Housekeeping Supervisor to ensure cleanliness, orderliness and aesthetics across the area of assignment under the guidance of the Assistant Executive Housekeeper. The role emphasizes leadership, staff development and delivering exceptional guest service to uphold our standards.

The position requires strong training, supervisory and customer service skills, with daily responsibilities covering planning, coaching and cross-department

Qualifications

• Customer service-oriented mindset and people skills.
• Leads and motivates teams to meet standards.
• Delivers staff training and coaching for service excellence.
• Strong communication and interpersonal abilities.

Responsibilities

• Establishes and communicates customer service objectives which support achievements of Crimson's Mission and Vision.
• Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.
• Ensures that employees receive the training necessary to provide 'Only the BEST for our Guests!' service.
• Determines customer delight level and needs by reviewing comment cards and talking to customers regularly.
• Provides staff with skills training to be able to provide value-added service to customers.

Skills

Customer service

Leadership

Training

Communication

Employee development

Job description

Crimson Resort and Spa Boracay in the Philippines seeks a Housekeeping Supervisor to ensure cleanliness, orderliness and aesthetics across the area of assignment under the guidance of the Assistant Executive Housekeeper. The role emphasizes leadership, staff development and delivering exceptional guest service to uphold our standards.

The position requires strong training, supervisory and customer service skills, with daily responsibilities covering planning, coaching and cross-department