Resolution Team Lead - On-site US Night Shift

Wing Assistant; Metro Manila; On-site; PHP 502,200 - 558,000; Full time

Job summary

A leading virtual assistant company in Metro Manila is seeking an experienced Resolution Specialist Team Leader. The role involves overseeing a team that manages customer escalations and complex service issues, ensuring high-quality outcomes. Candidates should have 3-5 years of relevant experience and 1-2 years in people management. The position requires strong communication skills and a solid understanding of customer service policies. This is an on-site, full-time role with a competitive salary range of ₱45,000 to ₱50,000 per month.

Qualifications

• 3–5 years of experience in customer escalations or dispute resolution.
• 1–2 years of people management or team lead experience.
• Strong understanding of customer service policies.

Responsibilities

• Lead and coach Resolution Specialists.
• Conduct case reviews and performance coaching.
• Prioritize escalated cases based on urgency.

Skills

Customer escalation handling

People management

Communication skills

Dispute resolution

Job description

A leading virtual assistant company in Metro Manila is seeking an experienced Resolution Specialist Team Leader. The role involves overseeing a team that manages customer escalations and complex service issues, ensuring high-quality outcomes. Candidates should have 3-5 years of relevant experience and 1-2 years in people management. The position requires strong communication skills and a solid understanding of customer service policies. This is an on-site, full-time role with a competitive salary range of ₱45,000 to ₱50,000 per month.