Resolution Specialist for Distressed Homeowners

Cloudstaff Philippines Inc.; Philippines; Remote; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Employee Share Units

Cloudstaff Dream Points

Health and life insurance

Career advancement opportunities

Mental Wellness program

Job summary

Cloudstaff Philippines Inc. is seeking an Administrative Assistant (Resolution Specialist) to be the single point of contact for distressed homeowners, offering guidance and support while coordinating with lenders and attorneys.

You will handle data filing, audits, and financial analysis, while maintaining a professional, empathetic communication style to navigate mortgage-related scenarios. Prior mortgage experience is valued but not required.

Qualifications

• 2–3 years of recent full-time office experience with strong math, computer, and communication skills.
• Impeccable spoken English is essential; mild accent acceptable.
• Ability to verify past employment with former employers.
• Experience in front-end, public-facing mortgage roles desired but not required.

Responsibilities

• Be the single point of contact for distressed homeowners, offering guidance and support.
• Digitally file, audit documents, and perform financial analysis with accuracy.
• Provide outstanding customer support to homeowners, agents, and attorneys.
• Manage and organize fast-paced workflows in a high-tech office setting.
• Navigate mortgage-related scenarios to achieve best client outcomes.

Skills

Math skills

Communication skills

Tech-savvy

Attention to detail

Mortgage knowledge

Education

College degree preferred

Tools

MS Office

Job description

Cloudstaff Philippines Inc. is seeking an Administrative Assistant (Resolution Specialist) to be the single point of contact for distressed homeowners, offering guidance and support while coordinating with lenders and attorneys.

You will handle data filing, audits, and financial analysis, while maintaining a professional, empathetic communication style to navigate mortgage-related scenarios. Prior mortgage experience is valued but not required.