Resident Services Specialist

Cloudstaff; Philippines; On-site; PHP 335,000 - 536,000; Full time

Benefits offered by this job

Employee Share Units

Health and life insurance

Career advancement

Mental Wellness program

CS Social Clubs

Company laptop + fiber internet

Job summary

Cloudstaff is seeking a Resident Services Specialist in the Philippines to act as the voice of both residents and management. You will handle resident-related administration, phone interactions, and special projects while partnering with internal teams to build strong relationships.

The role focuses on timely, thorough, and empathetic service, addressing concerns and ensuring residents leave with a smile. You will maintain records and contribute to move-outs and lease-related tasks in a

Qualifications

• Detail oriented and organized with multi-tasking ability.
• Excellent communication skills in spoken and written English.
• Strong problem solving and initiative.

Responsibilities

• Serve as the main liaison between residents and Management Teams.
• Assist in creating legal documents and communications.
• Track, manage and respond to resident communications and payments.

Skills

Strong communication

Multi-tasking

Problem solving

Attention to detail

Team player

Customer service

Tools

CRM

Job description

Job Description

The Resident Services Specialist is a customer service hero, a jack of all trades and knows how to ask the right questions to get the job done well. Not only are they responsible for all resident related administration, phone interactions and special projects, but they are the front lines of communication. In this role you partner the internal teams and the residents to create successful relationships by being the voice of both parties. This is not just about servicing the needs with urgency but with thoroughness and integrity. This role’s aim is to have as many people walk away with a smile as possible, by addressing concerns and providing excellent customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES

• The arm of communication between the Management Teams and the Residents, both written and verbal


• Assists in creation of legal documents and communications


• Track and Manage communications involving the residents and the building or property managers


• Process and manage resident payments with assistance from Accounts Receivable


• Oversees communications between the residents and Management teams for move outs, lease breaks, and minor requests


• Finalize permanent relocation documentation with Management Teams


• Manages resident satisfaction by providing creative solutions within guidelines


• Maintains all records in internal databases and trackers


• Responsible for completing any administrative tasks associated with assigned portfolio, as well as other tasks, specifically assigned to them by Management Team


• As a face of the company, help with the front lines of communication, and escalated tenant concerns upon need


• Perform training as needed

Qualifications and Requirements

• Must be detail oriented and organized with a keen ability for multi-tasking


• Team player with excellent communication skills


• Takes initiative, and takes pride in problem solving


• Good technical and interpersonal skills required


• Reliable and treats people with the same integrity they expect from others


• Works well in fast pace environment

Perks and Benefits

• Become part of the Employee Share Units program


• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.


• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment


• Endless opportunities for career advancement


• In-house psychiatrist available to support employees' well-being


• International career growth and connections


• Mental Wellness Employee Assistance program through Lifeworks


• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues


• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled


• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!


• Unlimited cash incentives for hired referrals


• We set you up for success with a company-provided PC/Laptop and fiber internet connection