Reservations Team Lead – Luxury Hospitality

Jardine Service Centre; Mandaluyong; On-site; PHP 700,000 - 900,000; Full time

Job summary

Jardine Service Centre Philippines is seeking a Reservations Team Supervisor to lead the daily operations of the reservations team across voice and non-voice channels. The role focuses on efficient bookings, high-quality service, and achieving performance targets.

You will coach and develop team members, drive occupancy and revenue, and uphold luxury hospitality standards while collaborating with hotel operations and other stakeholders to deliver seamless guest experiences.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• At least 3–5 years of experience in hotel reservations, travel operations, guest services, or a luxury hospitality environment.
• At least 1–2 years of leadership or supervisory experience leading high-performing teams.
• Experience in BPO/shared services supporting hospitality, travel, or customer experience operations preferred.
• Excellent English communication skills, both verbal and written.

Responsibilities

• Supervise day-to-day reservation operations across voice and non-voice channels including calls, emails, and chats.
• Lead, coach, mentor, and develop Reservation Specialists to achieve performance objectives.
• Drive occupancy, revenue, and customer satisfaction while maintaining high service standards.
• Escalate complex guest issues and ensure timely resolutions.
• Collaborate with hotel operations and stakeholders to deliver seamless guest experiences.

Skills

Leadership

Customer service

Guest recovery

Coaching

MS Office

Excel

Opera / CRS / PMS

Education

Bachelor's degree in Hospitality Management, Tourism, Business Administration

Tools

Opera

SynXis

CRS/PMS

Job description

Jardine Service Centre Philippines is seeking a Reservations Team Supervisor to lead the daily operations of the reservations team across voice and non-voice channels. The role focuses on efficient bookings, high-quality service, and achieving performance targets.

You will coach and develop team members, drive occupancy and revenue, and uphold luxury hospitality standards while collaborating with hotel operations and other stakeholders to deliver seamless guest experiences.