Reservations Sales Team Lead: Revenue & Loyalty

IHG Hotels & Resorts

Makati

On-site

PHP 670,000 - 893,000

Full time

37 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

IHG Hotels & Resorts in Makati is seeking a Team Leader to coach employees, reinforce winning behaviors, and drive revenue and customer loyalty. You will lead a culturally diverse contact center, promote brand experience, and enable rapid change while delivering exceptional guest service.

The role requires strong coaching, communication, and leadership skills, with 4–7 years in call center or customer support.

Qualifications

Bachelor’s degree or higher education preferred but not required.
4–7 years progressive experience in a call center, sales, or customer support environment.

Responsibilities

Lead team to deliver reservations, loyalty, and service recovery for all contacts.
Ensure brand knowledge and a consistent guest experience at every touchpoint.
Plan and deliver coaching conversations and team meetings focused on accountability and revenue.
Engage the team to foster a high-performance culture and manage attendance, scheduling, and efficiency metrics.
Apply quality control processes and provide feedback to ensure adherence to standards.
Support learning and career development and lead company initiatives.
Hire and onboard new team members and manage cross-team collaboration.
Be flexible to work seven days, including weekends and holidays; deliver on additional tasks as assigned.