Research Benefits Administrator

Manulife/John Hancock

Cebu City

Hybrid

PHP 502,000 - 725,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife/John Hancock is seeking an experienced Admin Advantage professional in Cebu City to manage complex admin benefit processes and escalated cases. The role emphasizes accuracy, compliance, and SME leadership within a hybrid work setup.

The candidate will mentor teammates, ensure quality across transactions, and collaborate with BAU teams to share expertise and drive efficiency in Admin Advantage operations.

Qualifications

Bachelor's degree or equivalent required.
Strong proficiency in MS Office applications.
Proven experience in Admin Advantage or benefit administration preferred.

Responsibilities

Demonstrate full expertise in all Admin Advantage worktypes and processes.
Handle special or escalated cases requiring advanced analysis and resolution.
Act as a Subject Matter Expert (SME) for Admin Advantage operations.
Perform quality checking and provide feedback to ensure accuracy and compliance.
Support training and mentoring of team members.
Resolve complex transactions across various Admin Advantage workstreams.
Ensure timely and accurate completion of all support and administrative tasks.
Collaborate with other functions (BAU teams) as part of cross-training initiatives.

Skills

Analytical skills

Problem solving

Coaching ability

Training capability

Cross-functional collaboration

Communication skills

Attention to detail

Accountability

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Position Responsibilities

Demonstrate full expertise in all Admin Advantage worktypes and processes
Handle special or escalated cases requiring advanced analysis and resolution
Act as a Subject Matter Expert (SME) for Admin Advantage operations
Perform quality checking and provide feedback to ensure accuracy and compliance
Support training and mentoring of team members
Resolve complex transactions across various Admin Advantage workstreams
Ensure timely and accurate completion of all support and administrative tasks
Collaborate with other functions (BAU teams) as part of cross-training initiatives

Required Qualifications

Bachelor's degree or equivalent
Strong proficiency in MS Office applications
Proven experience in Admin Advantage or benefit administration

Preferred Qualifications

Strong analytical and problem-solving skills
Advanced knowledge of benefit administration processes
Attention to detail with a strong focus on quality and accuracy
Ability to handle complex and high-volume transactions
Effective communication and interpersonal skills
Coaching, mentoring, and training capability
High level of accountability and ownership
Strong organizational and time management skills
Adaptability and ability to work across multiple worktypes

Why Join Us

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employment

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see - and discover that better can take you anywhere you want to go.

Recent Awards