Renewals Analyst

Emapta Global; Mandaluyong; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Night differential pay

HMO with dependents

Ortigas office location

Salary advance

Emapta Academy

Office gym access

Lifestyle perks

Employee referral incentives

Government benefits

20 annual leaves

Mentorship program

Job summary

Emapta Philippines is seeking a Renewals Analyst to manage a high-volume customer portfolio, apply contract terms, and keep renewal transactions moving on schedule.

Your judgment will help retain customers and safeguard recurring revenue while leveraging Salesforce and AI tools to improve accuracy and efficiency. This role offers growth through mentorship and opportunities within a global team.

Qualifications

• 3-5 years of experience in renewals or a similar transaction-oriented role
• Experience managing high-volume accounts and deadlines
• Experience using Salesforce or comparable CRM to manage opportunities, quotes, data, and workflows
• Attention to detail to interpret pricing, dates, contract terms, and financial information
• Strong organizational and prioritization skills for 300+ accounts
• Commercial judgment in negotiations, pricing questions, and renewals
• Willingness to use AI tools and automation in renewal workflows
• Proficiency in Microsoft 365 and strong communication skills

Responsibilities

• Manage a portfolio of 300+ customer accounts across low-engagement tiers, processing renewals and annual increase accurately and on time
• Manage renewal transaction process for assigned accounts with visibility into upcoming renewals and status
• Create and process renewal opportunities and quotes in Salesforce with accurate pricing, terms, dates, and increases
• Review contracts to determine applicable pricing and renewal obligations
• Process standard renewals with limited customer engagement, focusing on exceptions and negotiations
• Apply commercial and financial judgment to concessions, pricing requests and nonstandard terms
• Identify delinquent or at-risk renewals and escalate to stakeholders
• Maintain renewal records in Salesforce including stages, dates, amounts, and communications
• Prioritize renewal pipeline by deadline, revenue exposure, and risk to prevent delays
• Coordinate with internal teams to resolve contract, billing, pricing, and system issues
• Use AI, automation, and data insights to identify exceptions and summarize contracts
• Contribute to retention and annual increase targets through accurate renewal execution

Skills

Salesforce

Contract negotiation

Renewals management

Organization

Communication

AI tools usage

Microsoft 365

Tools

Salesforce CPQ

Job description

Industrial Software Renewals That Keep Business Moving

Accurate renewals protect the revenue that keeps industrial software businesses growing. As a Renewals Analyst, you will manage a high-volume customer portfolio, apply contract terms, and keep transactions moving on schedule. Your judgment will help retain customers and safeguard recurring revenue. Build a long-term global career with Emapta, where top 1% talent gains meaningful work and real room to grow.

Snapshot

• Employment Type: Full-time
• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Qualifications

Required

• 3-5 years of experience in renewals, sales operations, customer operations, order management, contract administration, or a similar transaction-oriented role
• Experience managing a high volume of accounts, transactions, opportunities, or contracts with competing deadlines
• Experience using Salesforce or a comparable CRM to manage opportunities, quotes, customer data, and workflows
• Strong attention to detail and the ability to interpret pricing, dates, contract terms, and financial information accurately
• Strong organizational and prioritization skills to manage more than 300 accounts and meet renewal deadlines
• Sound commercial judgment when handling standard customer negotiations, pricing questions, and renewal exceptions
• Ability and willingness to use AI tools and automation in day-to-day renewal workflows
• Proficiency in Microsoft 365 and strong communication skills

Preferred

• Experience supporting renewals in a B2B SaaS or recurring-revenue business
• Experience with Salesforce CPQ or similar quoting and contract-management tools
• Familiarity with software contracts, annual price increases, amendments, and recurring revenue models

Work Requirements

• Manila-based, with availability to work onsite 5 days per week during U.S. hours
• Organizes and prioritizes renewal work to complete transactions on time.
• Maintains accurate quotes, contract information, and CRM records.
• Processes renewals efficiently to retain customers and protect recurring revenue.
• Handles pricing, concessions, and contract discussions with sound commercial judgment.
• Interprets and applies renewal terms, price increases, notice requirements, and other contractual obligations.
• Uses AI and automation to improve efficiency while validating outputs.

Responsibilities

• Manage a portfolio of more than 300 customer accounts across low-engagement tiers, processing renewals and contractual annual increases accurately and on time.
• Manage the renewal transaction process for assigned accounts, maintaining visibility into upcoming renewals, outstanding actions, and transaction status.
• Create and process renewal opportunities and quotes in Salesforce, ensuring products, pricing, terms, dates, and contractual increases are accurate.
• Review customer contracts to determine applicable pricing, increases, notice requirements, and other renewal obligations.
• Process standard renewals with limited customer engagement, focusing resources on exceptions, negotiations, and transactions requiring intervention.
• Apply commercial and financial judgment to negotiations, concessions, pricing requests, and nonstandard terms to protect company interests and recurring revenue.
• Identify delinquent, reduced, or at-risk renewals and promptly escalated issues to the appropriate Customer Success, Account Management, Finance, Legal, or leadership stakeholders.
• Maintain complete renewal records in Salesforce, including opportunity stages, forecast dates, amounts, customer communications, and required documentation.
• Prioritize the renewal pipeline by deadline, revenue exposure, contractual requirements, and risk to prevent avoidable delays.
• Coordinate with internal stakeholders to resolve contract, billing, pricing, and system issues that could delay processing.
• Use AI, automation, and data insights to identify exceptions, summarize contracts, and reduce manual work while checking outputs for accuracy.
• Contribute to retention and annual increase targets through consistent, accurate renewal execution.

About the Client

Our client develops specialized software that helps manufacturers and distributors run more connected, efficient operations. Its established platforms bring together business systems, production workflows, quality, supply chains, and commercial data, giving teams clearer information when decisions matter most. Trusted by thousands of industrial businesses, the company has helped customers strengthen visibility, improve quality, reduce waste, and protect margins. Its decades of industry expertise and focus on practical results make it a compelling place to support continued growth across global markets.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.