Remote Villa Reservations & Guest Experience Specialist

Peoplegig; Philippines; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Four-week paid trial

Remote work

Job summary

Peoplegig is seeking a Villa Reservations, Guest Experience & Digital Operations Specialist to support a luxury villa in Lombok, Indonesia from a remote location in the Philippines. You will manage OTA channels, PMS administration, digital marketing, and revenue reporting, ensuring seamless guest experiences and strong online visibility.

The role involves coordinating with the villa owner and on-site manager, implementing Lodgify/PriceLabs/Mailchimp/Webflow, and producing monthly performance

Qualifications

• 3+ years of hospitality reservations or vacation rental operations experience.
• Experience managing Airbnb and/or Booking.com from host/operator side.
• Experience configuring a Property Management System (e.g., Lodgify, Guesty, Hostify, OwnerRez).
• Ability to independently configure booking channels, pricing rules, availability calendars, and workflows.
• Strong written and verbal English communication; ability to produce polished guest correspondence.

Responsibilities

• Manage reservations, enquiries, and guest communications across Airbnb, Booking.com, Agoda, Trip.com, and other platforms.
• Respond to guest enquiries within a 2-hour SLA during business hours.
• Coordinate pre-arrival communications, check-in instructions, arrival logistics, and requests.
• Work with on-site Villa Manager to ensure seamless guest experiences and feedback responses.
• Monitor reviews, prepare responses, and identify guest experience improvements.
• Maintain booking data across channels and assist with direct bookings.
• Administer Lodgify PMS, OTA integrations, rate plans, and calendar syncing.
• Plan 3–4 social media posts weekly (Instagram/Facebook) and manage brand messaging.
• Develop email campaigns via Mailchimp and manage post-stay communications and rebooking campaigns.
• Maintain website content via Webflow and monitor direct booking inquiries; produce monthly performance reports.

Skills

Guest communications

OTA management

PMS administration

Digital marketing

Revenue reporting

Booking optimization

Social media content

Email marketing

Data analysis

Remote work

Tools

Lodgify

PriceLabs

Mailchimp

Webflow

Meta Business Suite

Later

Buffer

Trip.com

Guesty

Hostify

OwnerRez

Job description

Peoplegig is seeking a Villa Reservations, Guest Experience & Digital Operations Specialist to support a luxury villa in Lombok, Indonesia from a remote location in the Philippines. You will manage OTA channels, PMS administration, digital marketing, and revenue reporting, ensuring seamless guest experiences and strong online visibility.

The role involves coordinating with the villa owner and on-site manager, implementing Lodgify/PriceLabs/Mailchimp/Webflow, and producing monthly performance