Remote Network Escalation Engineer

ScalableOS; Makati; On-site; PHP 558,000 - 893,000; Full time

Job summary

ScalableOS is seeking a Network Escalation Engineer to deliver high-level technical support for our Philippines-based clients. You will work on remote troubleshooting and administration of network infrastructure, including firewalls, routers, switches, and access points.

You will mentor peers, perform firmware upgrades, and document solutions to improve efficiency and reliability while collaborating with a fast-paced client-focused team.

Qualifications

• Bachelor’s degree with 4+ years of relevant experience or equivalent.
• MSP experience preferred.
• Certifications such as CCNA or CCNP required or preferred.

Responsibilities

• Provide remote technical support and guidance on firewalls, routers, switches, and access points.
• Troubleshoot networks to correct malfunctions and operational problems.
• Mentor and advise the team on escalated issues with coaching and training.
• Perform firmware upgrades and reconfigurations to align with best practices.
• Document work and update tickets, timesheets, and procedures.

Skills

Network troubleshooting

Remote support

Documentation

Team collaboration

Time management

Mentoring

Education

Bachelor’s degree and 4 years experience

CCNA/CCNP certifications

Tools

Network diagnostic tools

Network management tools

Network diagram tools

Job description

ScalableOS is seeking a Network Escalation Engineer to deliver high-level technical support for our Philippines-based clients. You will work on remote troubleshooting and administration of network infrastructure, including firewalls, routers, switches, and access points.

You will mentor peers, perform firmware upgrades, and document solutions to improve efficiency and reliability while collaborating with a fast-paced client-focused team.