Remote Tier 1 Tech Support — Cybersecurity Helpdesk

HEROIC.com; Taguig; On-site; PHP 278,729 - 396,978; Part time

Benefits offered by this job

National Holidays

PTOs

Opportunities for professional growth

Job summary

HEROIC.com is searching for a Tier 1 Technical Support Specialist in Taguig, Philippines. This role is monumental in delivering exceptional customer support, focusing on troubleshooting technical issues and enhancing customer satisfaction. Candidates should be proficient in both AI tools and support technologies while upholding high communication standards.

The successful applicant will enjoy operational flexibility, the opportunity for professional growth, and be part of a vibrant team dedicated to the future of cybersecurity.

Qualifications

• Prior experience in technical support or helpdesk roles.
• Proficiency in using core support tools and communication platforms.
• Intermediate skills with AI tools for productivity improvement.
• Demonstrated excellent verbal and written communication skills in English.

Responsibilities

• Provide frontline technical support to customers.
• Diagnose and resolve customer computer-related issues.
• Manage support tickets efficiently.
• Document all work performed accurately.
• Achieve customer satisfaction and quality standards.

Skills

Customer-focused support

Troubleshooting

AI tool usage

Excellent communication

Tools

Ticketing systems

Remote support tools

AI tools (ChatGPT, Copilot)

Job description

HEROIC.com is searching for a Tier 1 Technical Support Specialist in Taguig, Philippines. This role is monumental in delivering exceptional customer support, focusing on troubleshooting technical issues and enhancing customer satisfaction. Candidates should be proficient in both AI tools and support technologies while upholding high communication standards.

The successful applicant will enjoy operational flexibility, the opportunity for professional growth, and be part of a vibrant team dedicated to the future of cybersecurity.