Tier 1 IT Support Specialist: Windows & Mac Help Desk

Bold Business; Philippines; On-site; PHP 300,000 - 520,000; Full time

Job summary

Bold Business is seeking a Tier 1 IT Support Specialist in the Philippines to act as the first line of support for our global workforce. You will triage issues, perform basic troubleshooting, and handle standard access requests across core tools, escalating complex problems to Tier 2 with clear ticket documentation.

You will support Windows and macOS endpoints, assist with onboarding/offboarding, asset tracking, password resets, MFA enrollment, and VPN connectivity, with a clear path to advanced

Qualifications

• Basic understanding of Windows/macOS operating systems and cloud apps (Microsoft 365, Google Workspace).
• Strong problem-solving and troubleshooting skills with ability to follow runbooks/documentation.
• Excellent written and verbal communication with a user-first attitude.
• Eager to learn advanced systems including security tools and enterprise VOIP.

Responsibilities

• Act as the primary contact for end-users via tickets, email, and VOIP; triage and categorize issues.
• Provide Level 1 support for Windows/macOS endpoints and assist with onboarding/offboarding.
• Manage user accounts across Microsoft 365/Entra ID and Google Workspace per least-privilege principles.

Skills

Windows/macOS basics

Microsoft 365

Google Workspace admin

Troubleshooting

Customer communication

Growth mindset

Tools

Jira Service Management

Snipe-IT

RMM software

VOIP systems

Job description

Bold Business is seeking a Tier 1 IT Support Specialist in the Philippines to act as the first line of support for our global workforce. You will triage issues, perform basic troubleshooting, and handle standard access requests across core tools, escalating complex problems to Tier 2 with clear ticket documentation.

You will support Windows and macOS endpoints, assist with onboarding/offboarding, asset tracking, password resets, MFA enrollment, and VPN connectivity, with a clear path to advanced