Remote Technical Support Specialist, Healthcare AI

Heidi Health Ltd; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

₱15,000 annual learning budget

₱3,000/month health allowance

26 weeks paid primary parental leave

Work from anywhere opportunities

Job summary

Heidi Health Ltd is looking for a Technical Support Specialist in Makati, Philippines. The role requires you to manage technical support cases, ensuring uptime for busy clinicians during patient sessions. Strong troubleshooting and communication skills are essential, as you will be the bridge between the customer support team and engineering.

Successful candidates will have experience with SaaS products and the ability to tackle challenges independently. Heidi offers a comprehensive benefits package and supports a strong work-life balance.

Qualifications

• 2–4+ years of experience in a technical or product support role at a SaaS company.
• Strong independent troubleshooting skills.
• Clear, thoughtful communication skills.

Responsibilities

• Own and resolve complex technical support cases.
• Diagnose issues across web, desktop, and mobile platforms.
• Write clear customer communications.

Skills

Technical troubleshooting

Clear communication

Customer support

SaaS product knowledge

Data privacy knowledge

Education

2–4+ years experience in technical support

Tools

Intercom

Chrome DevTools

Job description

Heidi Health Ltd is looking for a Technical Support Specialist in Makati, Philippines. The role requires you to manage technical support cases, ensuring uptime for busy clinicians during patient sessions. Strong troubleshooting and communication skills are essential, as you will be the bridge between the customer support team and engineering.

Successful candidates will have experience with SaaS products and the ability to tackle challenges independently. Heidi offers a comprehensive benefits package and supports a strong work-life balance.