Remote Technical Support Lead – Boat Instrument Solutions

Guided Outsourcing; Philippines; Remote; PHP 4,411,000 - 6,931,000; Full time

Benefits offered by this job

Competitive salary

Complete PC package

Comprehensive benefits (health & life)

Flexible remote work environment

Professional growth opportunities

Collaborative team culture

Job summary

Guided Outsourcing is hiring a Technical Support Lead to provide remote assistance for boat-instrument customers. You will troubleshoot motors, boards, and software while managing a support queue and knowledge base. The role is fully remote with two shifts aligned to Eastern Time, Wednesday to Sunday, with Monday–Tuesday off.

Prior hands-on electronics and power tool experience are valued. Ideal candidates communicate clearly, manage multiple priorities, and strive for continuous improvement.

Qualifications

• 5+ years of experience with equipment maintenance, repair, or diagnostics.
• 3+ years of experience with power tools including table saw, miter saw, drill press, and cutting wheels.
• 3+ years of experience with basic electronics including wiring, crimping, and soldering.
• Strong skills with technology software, such as Microsoft Office and Asana.
• Proficient in using service tracking tools, software platforms, and documentation systems.
• Excellent communication skills — both technical and customer-facing.
• Ability to juggle multiple priorities while keeping systems organized.
• Strong problem-solving skills, especially in real-time or high-pressure situations.
• Ability to self-manage and anticipate mission requirements without direct oversight.
• Curious mindset with a relentless pursuit of excellence and commitment to continuous improvement.
• Familiarity with sailboat racing or experience supporting sailing events (preferred).

Responsibilities

• Respond to customer issues with a calm, solutions-focused approach
• Answer support calls and video calls to troubleshoot issues (hardware, software, or app-related issues)
• Own problem-solving: no issue is too big, no detail is too small
• Deliver a high-quality service experience for every customer, reinforcing our value
• Own the ticket queue in our support portal
• Maintain knowledgebase articles based on lessons learned from recurring tickets
• Create and update snippets and templates to cut down on time spent on common issues

Skills

Equipment maintenance

Power tools

Electronics basics

Office & Asana

Service tracking tools

Communication skills

Multitasking

Problem solving

Self-management

Continuous improvement

Sailboat experience

Tools

Microsoft Office

Asana

Helpdesk ticketing software

Job description

Guided Outsourcing is hiring a Technical Support Lead to provide remote assistance for boat-instrument customers. You will troubleshoot motors, boards, and software while managing a support queue and knowledge base. The role is fully remote with two shifts aligned to Eastern Time, Wednesday to Sunday, with Monday–Tuesday off.

Prior hands-on electronics and power tool experience are valued. Ideal candidates communicate clearly, manage multiple priorities, and strive for continuous improvement.