Remote Technical Solutions Specialist — SaaS Troubleshooter

Amplify; Philippines; Remote; PHP 1,066,000 - 1,422,000; Full time

Benefits offered by this job

Remote work

Independent contractor

Job summary

Amplify is hiring a Technical Solutions Specialist to be the go-to person for tough technical issues. You will take escalations from support and success, read logs and API responses, and provide Engineering with clear write-ups for fixes.

You’ll spot recurring problems and join customer calls to diagnose live issues. This role is fully remote and supports US business hours; independent contractor status offers ownership, impact, and growth as the company expands.

Qualifications

• 3-5 years in technical support or related roles at a SaaS company.
• Hands-on troubleshooting: read logs, understand API responses, and walk us through real issues you've solved.
• Experience with APIs and integrations and the ability to triage them without a developer on every call.
• Experience running a technical ticket queue (Zendesk or similar) and spotting repeat problems.
• Clear, confident spoken and written English with US customers.

Responsibilities

• Taking technical escalations from our support and customer success teams and working them through to a confirmed fix.
• Reading logs and API responses to find where a fax or integration is failing.
• Handing Engineering clear write-ups: impact, evidence, and what you've already checked.
• Spotting issues that keep coming back across customers and getting them fixed for good.
• Joining customer calls to diagnose complex issues live and keeping customers updated.
• Writing up fixes and helping keep our escalation SOPs current.

Skills

Technical troubleshooting

APIs & integrations

Ticketing systems

US English communication

Customer collaboration

Tools

Zendesk

Job description

Amplify is hiring a Technical Solutions Specialist to be the go-to person for tough technical issues. You will take escalations from support and success, read logs and API responses, and provide Engineering with clear write-ups for fixes.

You’ll spot recurring problems and join customer calls to diagnose live issues. This role is fully remote and supports US business hours; independent contractor status offers ownership, impact, and growth as the company expands.