Boat Maintenance Supervisor

Rayomar Management Incorporated; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A marine services company in Makati seeks a Technical Supervisor to oversee boat technical operations and after-sales services. This role involves ensuring timely materials procurement, troubleshooting, and maintaining customer satisfaction. Ideal candidates will have experience in technical supervision and excellent communication skills. Join us in providing top-notch service in the marine industry.

Qualifications

• Proven experience in supervising technical operations.
• Excellent communication skills with clients and suppliers.
• Ability to troubleshoot and perform repairs.

Responsibilities

• Supervise the technical operations of boats and after-sales services.
• Ensure the timely procurement of materials and communication with suppliers.
• Manage customer inquiries and ensure satisfaction.

Job description

The Technical Supervisor reports directly to the CEO and the Sales and Operations Manager and is responsible for supervising the technical operations of boats and After- sales services as well as providing excellent customer service to the clients. Providing these services in an efficient manner will ensure the continuous cash-flow in the corporation that will help all the operation functions of the business.

DUTIES

• Receiving request or Job order from customer.
• Labor and Materials request / canvassing, keep good communication with the supplier of materials, constant updates and ensuring the item will be received in the expected timeframe.
• Advice the accounting department to make a proper quotation prior for customer's approval.
• Boarding for troubleshooting base on the job order requested.
• Troubleshooting, issuance of Customer Service Report signed by the Owner's Representative.
• Make a Condition Found Report submitted to CEO and Accounting.
• Repair / Installation of new parts including commissioning.
• Make a 2nd Customer Service Report (Additional work / Work is done).
• Advice accounting for final billing.
• Commission and Inspection of boats, ensuring that they will always be in good condition.
• Supervise and directs the technicians and boat captains relating to customer’s request.
• Proper handling and accuracy of records, warehouse receipts and other pertinent documents and make sure that it will always be readily available once needed.
• Response effectively to client’s inquiries, requests and other matter.
• Make sure to respect clients even in difficult situations.
• Give importance to clients request and suggestions.