Remote Team Leader — Fitness Support & Coaching

Peak Support; Philippines; Remote; PHP 670,000 - 1,004,000; Full time

Job summary

Peak Support is seeking a Team Leader for a Fitness Account in the Philippines. The role involves leading a team of agents, coaching, and driving performance to meet KPIs while ensuring exceptional customer service. Flexibility for varying shifts and holidays is required.

The ideal candidate has 2+ years as a Team Leader in BPO, familiarity with health/fitness contexts, and strong English communication. The company operates a fully remote model with opportunities for growth.

Qualifications

• 2+ years of experience as Team Leader in the BPO industry.
• Experience supporting a fitness account or knowledge on health/fitness and gym equipment preferred.
• Proficient in Zendesk and call center tools.
• Strong verbal and written English skills.

Responsibilities

• Lead, mentor, and develop a team of agents to meet performance goals.
• Monitor and manage team KPIs and targets with coaching and development.
• Provide hands-on coaching to identify skill gaps and implement training plans.
• Ensure outstanding service and high customer satisfaction; resolve issues promptly.
• Adapt to varying work schedules, shifts, and holiday coverage.
• Review performance data and report progress to management.
• Ensure effective use of call center tools and processes.

Skills

Team Leadership

Coaching

Performance Management

English Proficiency

Analytical Skills

Decision Making

Customer Focus

Tools

Zendesk

Job description

Peak Support is seeking a Team Leader for a Fitness Account in the Philippines. The role involves leading a team of agents, coaching, and driving performance to meet KPIs while ensuring exceptional customer service. Flexibility for varying shifts and holidays is required.

The ideal candidate has 2+ years as a Team Leader in BPO, familiarity with health/fitness contexts, and strong English communication. The company operates a fully remote model with opportunities for growth.