Remote Team Leader — Customer Service Excellence

Sun Life Financial; Taguig; Remote; PHP 900,000 - 1,300,000; Full time

Job summary

Sun Life Financial is seeking a Team Leader for its Taguig City, National Capital Region operations. The role focuses on guiding CCRs to maintain SLAs and performance targets in a fast-paced, work-from-home-enabled environment.

Reporting to the Operations Manager, it emphasizes coaching, development, and consistent customer service excellence. Qualified candidates should meet the performance criteria and policy requirements outlined for the IJP process, including tenure considerations and

Qualifications

• Band Level 4B and 5A are welcome to apply.
• For 4B, only employees who have held their current position for at least 12 months are eligible.
• Those who were recently promoted are will not qualify.
• This movement will be considered vertical.
• For 5A, this remains a lateral movement.
• Performance Rating of 3 or higher during the 2024 Annual Performance Review and in the stack rank for the last 6 months.
• Not on corrective action/Performance Improvement Plan and administrative case during or within 3 months prior to the roll out of the IJP.
• No reliability issues for the last 6 months.

Job description

Sun Life Financial is seeking a Team Leader for its Taguig City, National Capital Region operations. The role focuses on guiding CCRs to maintain SLAs and performance targets in a fast-paced, work-from-home-enabled environment.

Reporting to the Operations Manager, it emphasizes coaching, development, and consistent customer service excellence. Qualified candidates should meet the performance criteria and policy requirements outlined for the IJP process, including tenure considerations and