Remote Talent Success Coach

Outsource Recruiter; Philippines; Remote; PHP 400,000 - 640,000; Full time

Job summary

Outsource Recruiter in the Philippines seeks a Talent Success Specialist (Remote) to oversee onboarding, performance management, coaching, and engagement for offshore contractors. You will be the primary liaison between clients and contractors, ensuring strong utilization, retention, and productivity.

The role requires 3+ years in HR Generalist/contractor success, staffing or outsourcing, and strong coaching, communication, and documentation skills.

Qualifications

• Minimum of 3 years in an HR Generalist, Contractor Success, People Operations, or similar role.
• Experience in staffing, outsourcing, recruitment, or talent agency environment is required.
• Demonstrated experience coaching employees or contractors, managing performance, driving accountability, and handling workplace concerns in a remote environment.
• Strong coaching, mentoring, and feedback skills, with the ability to influence performance improvement through constructive conversations.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Experience supporting remote teams and managing accountability.
• Strong attention to detail, organization, and documentation skills.
• Ability to work independently while managing multiple priorities.
• Proficiency in Hubstaff, including monitoring utilization and attendance.
• Strong proficiency with Google Workspace and other remote collaboration tools.

Responsibilities

• Be the primary liaison between clients and offshore contractors, addressing communication challenges and facilitating successful working relationships.
• Provide onboarding support, including onboarding templates and 30-60-90 day planning guidance.
• Monitor contractor utilization, attendance, productivity, and engagement to ensure alignment with client expectations.
• Implement accountability measures and proactively identify potential performance, attendance, or engagement concerns.
• Apply a "trust but verify" approach when reviewing contractor activity, availability, and reported challenges.
• Conduct regular check-ins with contractors to identify obstacles, provide support, and improve retention.
• Lead performance management initiatives by coaching conversations and developing performance improvement plans.
• Coach contractors to improve performance, accountability, communication, and professional growth.
• Assist in conflict resolution and problem-solving between clients and contractors to ensure timely outcomes.
• Ensure client and contractor concerns are addressed promptly, with responses provided within 24 hours.
• Provide ongoing contractor support to maintain productivity, accountability, and engagement.
• Prepare and deliver monthly client reports with utilization metrics and recommendations.
• Maintain accurate records and contractor-related reports within company systems.

Skills

HR Generalist

Contractor Success

People Operations

Remote work

Coaching

Communication

Documentation

Organization

Independent work

Multitasking

Tools

Hubstaff

Google Workspace

Job description

Outsource Recruiter in the Philippines seeks a Talent Success Specialist (Remote) to oversee onboarding, performance management, coaching, and engagement for offshore contractors. You will be the primary liaison between clients and contractors, ensuring strong utilization, retention, and productivity.

The role requires 3+ years in HR Generalist/contractor success, staffing or outsourcing, and strong coaching, communication, and documentation skills.