Remote Surgical Operations & Patient Coordinator

Hirehawk; Philippines; Remote; PHP 446,000 - 781,000; Full time

Job summary

HireHawk seeks a Medical Administrative & Surgical Patient Coordinator to oversee post-acceptance administrative coordination in the surgical process. You will ensure clearances, testing, records, and pre-operative steps are completed for on-time surgeries.

This operations-focused role involves collaborating with patients, medical offices, imaging centers, and hospitals, with training on workflows and gradual ownership of key patient journey segments.

Qualifications

• Excellent spoken and written English, with strong documentation, organization, case-tracking, and follow-through skills.
• Hands-on experience in a U.S. medical practice or healthcare environment.
• Direct experience coordinating surgical or pre-operative patients, including appointments, tests, medical records, clearances, or required documentation.

Responsibilities

• Own and track the pre-operative process for multiple surgical patients from booking through readiness for surgery.
• Keep each patient's pre-operative checklist current, identifying missing clearances, tests, records, documentation, and other requirements before they become delays.
• Coordinate required appointments and testing, including imaging, medical clearances, laboratory work, and other pre-operative requirements.
• Contact hospitals, imaging centers, laboratories, physicians' offices, and other healthcare facilities to obtain outstanding information and keep cases moving.
• Follow up persistently with outside providers when testing, records, or clearances are delayed, advocating for patients while maintaining professional communication.
• Conduct or support standardized pre-operative patient calls and clearly walk patients through established non-clinical instructions and next steps.
• Maintain accurate documentation of patient conversations, completed requirements, pending items, and case status within the appropriate systems.
• Communicate surgical readiness, outstanding requirements, and potential delays clearly to the broader practice team.
• Recognize clinical questions, unusual circumstances, or concerns that fall outside your administrative scope and expedite them promptly rather than providing independent medical advice.
• Provide additional medical administrative and patient-coordination support when needed to improve the efficiency of the surgical process.

Skills

English communication

Healthcare coordination

Tools

EMR systems

CRM systems

Job description

HireHawk seeks a Medical Administrative & Surgical Patient Coordinator to oversee post-acceptance administrative coordination in the surgical process. You will ensure clearances, testing, records, and pre-operative steps are completed for on-time surgeries.

This operations-focused role involves collaborating with patients, medical offices, imaging centers, and hospitals, with training on workflows and gradual ownership of key patient journey segments.