Remote Support Specialist (Network and Systems) L3

Nexplay Consulting Inc.; Metro Manila; Remote; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Flexible remote work environment

Competitive pay and growth opportunities

Job summary

A leading IT solutions provider in the hospitality industry is seeking a Remote Support Specialist to provide top-notch technical support for firewalls, switches, and Windows systems. Responsibilities include remote helpdesk support, managing firewall policies, and assisting with Windows Server administration. Ideal candidates will have over 5 years of IT support experience focusing on networking and must be knowledgeable about products from Fortinet, Cisco, Ruckus, or Aruba. The company offers a flexible remote work environment, competitive pay, and growth opportunities.

Qualifications

• Minimum of 5 years IT support experience with networking focus.
• Strong understanding of firewall policies and network configurations.
• Certifications such as Network+ or Security+ are preferred.

Responsibilities

• Provide remote helpdesk support for network setup and troubleshooting.
• Manage firewall policies and switch configurations.
• Assist with Windows Server administration.
• Document work in ticketing and RMM platforms.

Skills

Remote helpdesk support

Firewall management

Windows Server administration

Network troubleshooting

Tools

Fortinet

Cisco

Ruckus

Aruba

Job description

Remote Support Specialist (Network and Systems) L3

Nexplay Consulting | IT Services for Hotels & Restaurants

Join Nexplay Consulting, a leading provider of IT solutions for the hospitality industry. We’re hiring a Remote Network Support Specialist to deliver exceptional technical support for firewalls, switches, and Windows systems.

Responsibilities:

• Provide remote helpdesk support for network setup, configuration, and troubleshooting.
• Manage firewall policies, switch configurations, and IP addressing.
• Assist with Windows Server administration and management
• Document all work in ticketing and RMM platforms.

Requirements:

• 5+ years of IT support experience with a focus on networking.
• Strong knowledge of Fortinet, Cisco, Ruckus, Aruba or similar brands.
• Certifications like Network+ or Security+ preferred.

Why Nexplay?

• Flexible remote work environment.
• Competitive pay and growth opportunities.
• Work with a team that understands hospitality technology.