IT Specialist

Nexora Office Support Services; Pasay; On-site; PHP 320,000 - 420,000; Full time

Job summary

Nexora Office Support and Services is seeking an experienced IT Specialist to manage core technology infrastructure across the organization and provide comprehensive technical support to maintain operational efficiency.

You will handle first- and second-line IT support, configure desktops and software, monitor connectivity and security, and collaborate with leadership on system upgrades for a distributed workforce.

Qualifications

• 3+ years in IT support, systems administration, or desktop support.
• Strong Windows OS troubleshooting and hardware maintenance.
• Solid understanding of TCP/IP, Wi-Fi, VPN configurations.
• Experience with Google Workspace and Microsoft 365.
• Experience in a BPO or distributed workforce environment preferred.

Responsibilities

• Provide first- and second-line IT support for staff.
• Configure and maintain desktops, peripherals, software, user accounts, and access permissions.
• Monitor internet connectivity, Wi-Fi performance, VPN connections, and apply basic system security measures.
• Identify, log, and resolve recurring technical glitches; document solutions and configurations.
• Collaborate with leadership on system upgrades, hardware maintenance, and IT workflow improvements.

Skills

Windows troubleshooting

Networking basics

VPN configurations

Google Workspace

Microsoft 365

IT support

Documentation

Problem solving

Communication

Job description

About the role

Nexora Office Support and Services is seeking an experienced and dependable IT Specialist to manage core technology infrastructure. In this role, you will be responsible for maintaining hardware and software systems, resolving network and connectivity issues, and providing comprehensive technical support to maintain operational efficiency across the organization.

Key responsibilities

• Provide first- and second-line IT support to internal staff, resolving hardware, software, network, and application issues promptly
• Provision, configure, and maintain desktop computers, peripherals, software installations, user accounts, and access permissions
• Monitor internet connectivity, Wi-Fi performance, VPN connections, and implement standard system security measures to safeguard data
• Identify, log, and resolve recurring technical glitches while documenting technical solutions and system configurations
• Collaborate with leadership to identify opportunities for system upgrades, hardware maintenance, and IT workflow improvements

About you

• Minimum 3 years of progressive experience in IT support, systems administration, or desktop support
• Strong proficiency in Windows OS environment troubleshooting, application setup, and hardware maintenance
• Solid understanding of basic networking principles, TCP/IP, Wi-Fi networks, VPN configurations, and general connectivity
• Experience administering cloud applications such as Google Workspace and Microsoft 365
• Excellent analytical, problem-solving, and verbal/written communication skills
• High degree of self-sufficiency, attention to detail, and organizational skills
• Experience supporting a BPO, call center, healthcare support unit, or distributed workforce is strongly preferred