Remote Student Success Tech Support & Mentorship

PLP Group; Philippines; On-site; PHP 335,000 - 513,000; Full time

Job summary

OffSec is seeking a Student Success Technical Services professional to provide expert technical support for learners across networking, Linux, and Windows systems. You will guide learners through OffSec’s materials, mentor on foundational topics, and grade certifications to ensure fairness.

This full-time role features a flexible schedule with remote work from home and collaboration with cross-functional teams to improve processes and scalability while delivering high-quality learner outcomes.

Qualifications

• BS Degree of Computer Science or Information Security
• Strong knowledge of networking, virtualization, Linux, and Windows systems
• Excellent written and verbal communication skills to provide clear and effective support via chat and email
• Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues
• Experience in guiding or mentoring individuals in cybersecurity subjects
• Ability to develop and improve processes to drive operational efficiency
• Excellent interpersonal and customer service skills
• A strong belief and understanding of being a team player in a remote working environment

Responsibilities

• Provide general and technical support for learners via chat and email, ensuring timely resolution of issues
• Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems
• Mentor learners by providing guidance on OffSec’s foundational learning materials
• Grade exams for OffSec certifications, ensuring accuracy and fairness
• Test, verify, and validate OffSec products, lab systems, and their features to ensure quality and functionality before release
• Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes
• Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability
• Ability to work a flexible schedule, including shifts, holidays, and overtime as required
• Perform other duties as needed to support the success of learners and OffSec’s initiatives

Skills

Networking

Linux

Windows

Troubleshooting

Communication

Mentoring

Process improvement

Remote collaboration

Education

BS in Computer Science or Information Security

Tools

Ticketing systems

Network monitoring tools

Virtualization technologies

Job description

OffSec is seeking a Student Success Technical Services professional to provide expert technical support for learners across networking, Linux, and Windows systems. You will guide learners through OffSec’s materials, mentor on foundational topics, and grade certifications to ensure fairness.

This full-time role features a flexible schedule with remote work from home and collaboration with cross-functional teams to improve processes and scalability while delivering high-quality learner outcomes.