Remote Service Coordinator II — Solar Field Ops

Palmetto; Manila; On-site; PHP 390,600 - 725,400; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision coverage

Retirement plans

Job summary

Palmetto is a leading clean tech company hiring a remote Service Coordinator II in the Philippines to manage post-PTO service requests, coordinate site visits, and ensure timely, cost-effective service delivery. You will act as the central point between customers, service partners, and internal teams, while upholding high-quality service standards.

Join a team focused on reliability, efficiency, and customer experience, reporting to the Service Operations Team Lead.

Qualifications

• BS/BA is preferred.
• Experience in a service coordination, operations, or customer support role in a high-volume environment.
• Strong organizational and time management skills.
• Ability to make decisions under ambiguity, balancing speed, cost, and customer impact.
• Customer-first mindset with strong communication skills.
• Experience working with CRM or service management platforms (Salesforce preferred).
• Attention to detail in scope validation, scheduling accuracy, and cost control.
• Ability to work cross-functionally with external service partners.
• Proactive, resourceful, and comfortable in a fast-paced environment.
• Experience in residential solar, construction, or field service operations is preferred.

Responsibilities

• Own the lifecycle of service requests requiring site visits, from intake through scheduling and readiness for execution.
• Triage incoming cases from Technical Support and determine next steps, including validation of scope and service needs.
• Define and validate scopes of work for internal Field Service Technicians and external service partners.
• Select appropriate service resources based on scope, location, cost, and partner performance.
• Manage service queues and case pipelines within Salesforce, maintaining data accuracy and timelines.
• Maintain proactive communication with customers regarding scheduling, delays, and next steps.
• Review and approve partner quotes and invoices, ensuring alignment with scope and cost expectations.
• Monitor job progress and follow up on open or delayed work orders; escalate risks as needed.
• Collaborate with Field Service, Supply Chain, Engineering and other teams to resolve blockers.
• Support partner performance management and contribute to partner reviews.
• Conduct root cause analysis on service issues and document insights for process improvements.
• Identify workflow inefficiencies and suggest improvements to processes, tools, and coordination practices.

Skills

Salesforce

Customer communication

Organizational skills

Cross-functional collaboration

Residential solar knowledge

Spanish proficiency

Education

BS/BA preferred

Tools

CRM (Salesforce)

Job description

Palmetto is a leading clean tech company hiring a remote Service Coordinator II in the Philippines to manage post-PTO service requests, coordinate site visits, and ensure timely, cost-effective service delivery. You will act as the central point between customers, service partners, and internal teams, while upholding high-quality service standards.

Join a team focused on reliability, efficiency, and customer experience, reporting to the Service Operations Team Lead.