Remote Service Coordinator II

Palmetto Clean Technology; Philippines; Remote; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Unlimited PTO

Medical coverage

Dental coverage

Vision coverage

Paid parental leave

Retirement plans

Job summary

Palmetto Clean Technology is seeking a Service Coordinator II to manage post-PTO service requests that require site visits, coordinating with customers, service partners, and internal teams.

You will own intake, scheduling, and execution readiness, ensuring timely resolution, accurate scoping, and efficient resource allocation while balancing cost and customer experience in a fast-paced environment.

Qualifications

• BS/BA preferred.
• 2+ years in service coordination, operations, or customer support in a high-volume environment.
• Strong organizational and time-management skills with the ability to manage multiple service requests.

Responsibilities

• Own the lifecycle of service requests requiring site visits, from intake through scheduling and readiness.
• Triage incoming cases from Technical Support and determine next steps, including validation of scope and service needs.
• Define and validate scopes of work for internal Field Service Technicians and external service partners.
• Select appropriate service resources based on scope, location, cost, and partner performance.
• Manage service queues and case pipelines within Salesforce, ensuring data accuracy and timelines.
• Maintain proactive communication with customers regarding scheduling, delays, and next steps.

Skills

Service coordination

Operations management

Customer communications

Cross-functional teamwork

Decision making under ambiguity

Education

BS/BA preferred

Tools

Salesforce

Job description

Palmetto Clean Technology is seeking a Service Coordinator II to manage post-PTO service requests that require site visits, coordinating with customers, service partners, and internal teams.

You will own intake, scheduling, and execution readiness, ensuring timely resolution, accurate scoping, and efficient resource allocation while balancing cost and customer experience in a fast-paced environment.