Remote Senior EA to CX Leader | Licensing & Ops

TeleTech Holdings, Inc.; Quezon City; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Tuition reimbursement

Healthcare benefits

Job summary

TTEC is seeking a Senior Executive Assistant to support the Head of Customer Experience and the CX Leadership Team in a remote role based in the Philippines. You will ensure structured planning, execution discipline, and clear visibility across CX initiatives.

You’ll report to Manager, Service Delivery and help associates obtain insurance licenses and appointments to operate in each state, while maintaining confidentiality and high standards of accuracy.

Qualifications

• 4+ years in business operations or executive support
• Experience supporting senior leadership in a global environment
• Strong organizational skills and ability to manage multiple priorities
• Financial discipline with experience tracking budgets
• Attention to detail and documentation rigor
• Excellent written and verbal communication
• Proficiency in Microsoft Office / Google Workspace
• Ability to work across global time zones
• Discretion, professionalism and executive presence
• Interpersonal and stakeholder management
• Fluent in English

Responsibilities

• Provide administrative, operational, and governance support to the Head of Customer Experience and CX Leadership Team
• Coordinate licensing processes and reports for insurance and appointments across states
• Manage communications with internal and external partners and maintain confidentiality
• Support reporting cadence, travel planning, and executive communications
• Help drive CX initiatives like the CX Playbook and QBRs
• Prepare and maintain licensing and regulatory documentation

Skills

Executive support

Operations coordination

Budget tracking

Cross-functional teams

Time management

Communication

English fluency

Tools

Workday

Asana

Smartsheet

Monday.com

Microsoft Office/Google Workspace

Job description

TTEC is seeking a Senior Executive Assistant to support the Head of Customer Experience and the CX Leadership Team in a remote role based in the Philippines. You will ensure structured planning, execution discipline, and clear visibility across CX initiatives.

You’ll report to Manager, Service Delivery and help associates obtain insurance licenses and appointments to operate in each state, while maintaining confidentiality and high standards of accuracy.