Senior Executive Assistant

TeleTech Holdings, Inc.; Quezon City; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Tuition reimbursement

Healthcare benefits

Job summary

TTEC is seeking a Senior Executive Assistant to support the Head of Customer Experience and the CX Leadership Team in a remote role based in the Philippines. You will ensure structured planning, execution discipline, and clear visibility across CX initiatives.

You’ll report to Manager, Service Delivery and help associates obtain insurance licenses and appointments to operate in each state, while maintaining confidentiality and high standards of accuracy.

Qualifications

• 4+ years in business operations or executive support
• Experience supporting senior leadership in a global environment
• Strong organizational skills and ability to manage multiple priorities
• Financial discipline with experience tracking budgets
• Attention to detail and documentation rigor
• Excellent written and verbal communication
• Proficiency in Microsoft Office / Google Workspace
• Ability to work across global time zones
• Discretion, professionalism and executive presence
• Interpersonal and stakeholder management
• Fluent in English

Responsibilities

• Provide administrative, operational, and governance support to the Head of Customer Experience and CX Leadership Team
• Coordinate licensing processes and reports for insurance and appointments across states
• Manage communications with internal and external partners and maintain confidentiality
• Support reporting cadence, travel planning, and executive communications
• Help drive CX initiatives like the CX Playbook and QBRs
• Prepare and maintain licensing and regulatory documentation

Skills

Executive support

Operations coordination

Budget tracking

Cross-functional teams

Time management

Communication

English fluency

Tools

Workday

Asana

Smartsheet

Monday.com

Microsoft Office/Google Workspace

Job description

Job Description - Senior Executive Assistant (04DZG)

Senior Executive Assistant

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Executive Assistant working remotely in Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all.

What You’ll be Doing

Looking for an opportunity where you’ll make an impact on people upskilling their career? In this role, provides administrative, operational, and governance support to the Head of Customer Experience and the CX Leadership Team. This role ensures structured planning, execution discipline, and visibility across key CX initiatives including the CX Playbook, Quarterly Business Reviews (QBRs), global site visits, leadership travel planning, and executive reporting. This position serves as a central coordination hub across the global CX organization, enabling leadership to focus on strategic priorities while maintaining operational rigor, financial oversight, and communication consistency.

You’ll report to Manager, Service Delivery. You’ll make an impact by helping our associates to successfully obtain their insurance license(s) and appointment(s) to allow the company to conduct business in each state.

During a Typical Day, You’ll

• Manage communication with internal/external partners
• Maintain 100% confidentiality, accuracy and completion of all licensing records and reports
• Coordinate day-to-day operations, processes, and reporting to keep key stakeholders informed
• Learn key business objectives, timeframes, and requirements associated with each licensing goal and class
• Understand and improve the key success metrics associated with each licensing goal
• Deliver consistent customer service and communication

What You Bring to the Role

• 4+ years of experience in business operations, executive support, program coordination, or similar role
• Experience supporting senior leadership in a global environment
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Financial discipline with experience tracking budgets and operational spend
• Excellent attention to detail and documentation rigor
• Strong written and verbal communication skills
• Proficiency in Microsoft Office / Google Workspace (Excel, PowerPoint, SharePoint, etc.)
• Ability to work across global time zones and cross-functional teams
• High level of discretion, professionalism, and executive presence
• Strong interpersonal and stakeholder management skills
• Fluent in English (written and spoken); additional languages are a plus

Preferred Qualifications:

• Experience supporting Customer Experience, Operations, or Global Support organizations
• Familiarity with QBR governance models and executive reporting cadence
• Experience managing travel budgets and operational expense tracking Experience working with Workday communications or internal HR systems Familiarity with project management tools (Asana, Smartsheet, Monday, etc.)
• Exposure to multi-region operational environments (APAC, EMEA, Americas)

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspective points and for you to bring value to the table in your own unique way.

Primary Location

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different venture points and allows every individual to bring value to the table in their own unique way.