Remote SaaS Technical Support Engineer | API & Automation

SupportNinja; Metro Manila; Remote; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Adherence to government-mandated benefi

Retirement Savings Program withCompany

Life Insurance

HMO on day 1

Paid time off, birthday leave

Bonus and incentive plans

Skills training opportunities

Employee Referral Program

Job summary

SupportNinja in the Philippines is seeking a Technical Support Engineer who will act as the main technical contact for customers and internal teams, delivering expert support across enterprise apps, automation, APIs, and system monitoring.

You will troubleshoot complex software issues, write clear documentation, assist with API integrations using tools like Postman and Insomnia, and develop automation scripts in Python to improve workflows, all while maintaining high customer satisfaction.

Qualifications

• 3+ years of experience in SaaS software support and troubleshooting.

Responsibilities

• Provide advanced technical support for complex enterprise software issues, including automation, integrations, exports, and UI behavior.
• Investigate and resolve customer-reported issues via tickets, Slack threads, and direct communications, documenting findings and resolutions.
• Identify root causes of recurring issues and escalate critical problems to engineering with full reproduction steps, logs, and analysis.
• Respond to escalations, including system errors, automation failures, or workflow interruptions, ensuring timely and accurate resolutions.
• Assist with API integrations and troubleshoot API errors using tools like Postman or Insomnia.
• Develop, maintain, and debug automation scripts in Python and Playwright for testing, exports, app installations, and workflow orchestration.
• Test platform features, document bugs, and collaborate with engineering to prevent regressions.
• Use monitoring tools such as Datadog to analyze system logs and identify performance bottlenecks.

Skills

SaaS support

SQL

GraphQL

APIs

JSON

Python

Playwright

Datadog

Excel/Sheets

Education

Bachelor's degree in computer science or computer engineering

Tools

Insomnia

Postman

Python scripts

Job description

SupportNinja in the Philippines is seeking a Technical Support Engineer who will act as the main technical contact for customers and internal teams, delivering expert support across enterprise apps, automation, APIs, and system monitoring.

You will troubleshoot complex software issues, write clear documentation, assist with API integrations using tools like Postman and Insomnia, and develop automation scripts in Python to improve workflows, all while maintaining high customer satisfaction.