Remote Sales Support Coordinator - Renewable Energy

Twoconnect Philippines, Inc.; Metro Manila; Remote; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Work from home

Mon - Fri: 7:00 AM – 4:00 PM PHT

HMO with dependents

Job summary

Twoconnect Philippines, Inc. is seeking a Sales Support Coordinator in Metro Manila to back the Behind the Meter sales team. You will manage customer records, assist with contracts and rebates, and keep CRM data accurate and up to date.

Your role includes coordinating with consultants, handling inquiries, and preparing reports to support leadership. A customer-focused, detail-oriented approach and solid Office and CRM skills are essential.

Qualifications

• At least 3 years of relevant experience in sales coordination or sales administration.
• Strong written and verbal communication with customers by phone and email.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with CRM platforms; HubSpot or Genesys is desirable.
• Excellent organisational skills and attention to detail.

Responsibilities

• Provide day-to-day administrative support to sales consultants, ensuring customer information and sales activities remain accurate and up to date.
• Make basic customer follow-up calls and send emails regarding appointment confirmations, missing information and next steps.
• Occasionally assist with inbound and outbound sales and support queues.
• Respond to customer enquiries in a positive, professional and timely manner, escalating more complex questions to sales consultants as required.
• Update and maintain accurate customer records, deal stages and notes in HubSpot and other internal systems.
• Ensure key customer and sales documentation is uploaded and stored correctly in relevant systems.
• Prepare and issue contracts as required, ensuring accuracy and timely delivery to customers.
• Process Solar Victoria, NSW loan scheme and other relevant rebate and finance applications from end to end.
• Prepare basic sales activity reports, lead conversion updates and pipeline summaries for the Sales Manager and leadership team.
• Assist with preparing agendas, sales reports and action items for regular sales team meetings.
• Support smooth handovers between sales, operations and installation teams by ensuring systems and records remain accurate and up to date.
• Work closely with sales consultants, marketing and operations teams to support alignment and a consistent customer experience.
• Identify opportunities to streamline administrative tasks and improve the efficiency of sales processes.
• Comply with relevant policies and procedures and contribute to a safe, high-quality and continuously improving work environment.
• Other position-level duties as they arise.

Skills

Customer communication

CRM experience

MS Office

Attention to detail

Team collaboration

Education

Bachelor's degree in Marketing/Sales/Business

Tools

HubSpot

Genesys

Job description

Twoconnect Philippines, Inc. is seeking a Sales Support Coordinator in Metro Manila to back the Behind the Meter sales team. You will manage customer records, assist with contracts and rebates, and keep CRM data accurate and up to date.

Your role includes coordinating with consultants, handling inquiries, and preparing reports to support leadership. A customer-focused, detail-oriented approach and solid Office and CRM skills are essential.